Promokit Helpdesk Alysum

Hi Marek,

Did you read the message?
Can you tell me something about it?

Thanks

Hi Marek!

1. Thanks
2. Thanks
3. It seems it has solved by itself :)
4. Ok! I will wait
5. Thanks

Some other points:

1. Translations

1a. I have to translate the string “Create an account” here: http://www.lacittadellaluce.org/ps/autenticazione?back=my-account I cannot find where I can edit the string…

1b. The same thing for the “404 Error Page” (ex: http://www.lacittadellaluce.org/ps/cerca?controller=search&s=aaa)

1c. The same thing for the Cookies Policy message (Home Page)

1d. In the BO, I go to: International –> Translations –> Theme Transaltion –> Alysum –> Italiano and then to: Shop –> Theme –> Actions Here, I have some strings to translate, so I edit a string, and I click on save button and it looks like it works fine.
But if I reopen it, nothings is changed.

2. Cart

When I try to delete a product from the cart page (http://www.lacittadellaluce.org/ps/carrello?action=show) by clicking on “x”, I have to refresh the page to see the changes in the cart.

3. Mails I don’t know if the following points are related with the theme, but maybe you can help me anyway:

3b. When a customer make a new order, I don’t receive any alert email… why? :o
(the email address is correct because I receive the other mails, like messages from contact form)

3a. When a customer create a new account, he receive an email with the email address, but without the password. It is correct?

3c. When a customer create a new account and he sign up for the newsletter, he should receive an email for this, but that does not happen.

4. Theme Update I saw that there are new versions for the theme. I try to update from “Alysum Theme Settings”, but when I click on “Run Theme Update” nothings happen.

5. States Order I added some new States in International –> Location –> States. (In Italy we have new “Provincie” or States)
Now, when a customer is setting an address, the states don’t appear in alphabetical order but those ones I have create appear at the bottom.
It is possible to make them appear in alphabetical order?

Thank you!!

Check it now!
There was a temporary problem with the server

About the point “3b” (sorry, I’ve notice I put the “3a” after the “3b”) I’ve istalled the “Mail Alert” module and now the New Order mail notification works!
But at the same time I’vo noticed that when I go to:
International –> Translations –> Email Translation –> Content –> Alysum –> Italiano
I have these alert messages: see Mail.png
It seem like something is missing
Can you also look at this?
Thanks!

Hi Marek,
we’re now moving the site on the final url (www.shop-benessere.com)
Now it’s in maintenance mode.
I notice you when we’ve finished, with the new credentials.
Thanks

Hi. Marek
the new site in now on www.shop-benessere.com.
The site is online but to avoid access by visitors before anything is OK I change the .htaccess file setting the site access only to authorized IPs.
So I need your IP addres to insert in the authorized IPs table.

I create a new ftp access for you on ftp://ftp.shop-benessere.com The password is the same that you can find in https://support.promokit.eu/index.php?do=myprofile page

I change your BO acces at http://www.shop-benessere.com/ualw49kujziyh7ez as you see in https://support.promokit.eu/index.php?do=myprofile page

Thanks

Hi Marek,

I’ve updated the Theme!

Here’s the points (updated)

1. Translations

1a. I have to translate the “404 Error Page” (ex: https://www.shop-benessere.com/cerca?controller=search&s=aaa) I cannot find where I can edit the strings…

1b. The same thing for the Cookies Policy message (Home Page)

1c. I cannot find where to edit the strings highlighted in register.png

1d. In the BO, I go to:
International –> Translations –> Theme Transaltion –> Alysum –> Italiano and then to:
Shop –> Theme –> Actions Here, I have some strings to translate, so I edit a string, and I click on save button and it looks like it works fine.
But if I reopen it, nothings is changed.

The same thing for others strings… (in mails translation too)
It seems it does not save the changes

2. Mails

2a. When a customer create a new account, he receive an email with the email address, but without the password. It is correct?

2b. When a customer create a new account and he sign up for the newsletter, he should receive an email for this, but that does not happen.

3. States Order

I added some new States in
International –> Location –> States (In Italy we have new “Provincie” or States)
Now, when a customer is setting an address, the states don’t appear in alphabetical order but those ones I have create appear at the bottom.
It is possible to make them appear in alphabetical order?

4. Telephone Number It is possible to set the “phone field” in the addresses mandatory?

Thank you!!

Hi Marek,

the domain had changed a few weeks ago… Front Office: www.shop-benessere.com Back Office: www.shop-benessere.com/ualw49kujziyh7ez

Could you edit this data on my personal page?

You can find credentials there

Thanks

Hi Marek!
Thank you for your answers.

1a - OK
1b - OK
1c - OK
1d - Example: I have to translate “New Customers” string on https://www.shop-benessere.com/autenticazione?back=my-account I go to:
International –> Translations –> Theme Transaltion –> Alysum –> Italiano and then to:
Shop → Theme → Customeraccount I edit the string and click on save button and it looks like it works fine.
But if I reopen it, nothings is changed… This also happens with other strings

2a - OK!
2b - Ok but there are also problems in mail translation
If I go to:
International –> Translations –> Mail Transaltion –> Content → Alysum –> Italiano Only after I click on “Save and Stay” will appear translations for mails related to the modules.
And I can not translate, for example, emails in ps_emailsubscription…

3 - OK
4 - OK

New issue Urgent something happened on the home page:
The the product carousels titles has changed by themselves
Prodotti in Vetrina –> Prodotti in Evidenza
Prodotti in Offerta –> Special Products

And now the Special Products Block is displayed above the New Products Carousel
I try to remove the hook, but it goes to recreate itself shortly after

Thanks

Yes,

but I cannot manage Featured Products Block from theme setting… I have deactivated the module…

News about the other issues?

Thank you

Hi Marek,

the last issue now is ok… in the sense that I have disabled the Featured Products Block module…

The problems with translations still remain…

Thank you!

Hi Marek,

we have now this issue:
- the product carosuels in Home Page don’t work fine. All of them!
Special, Featuerd and New Product!
wrong products appear!

It’s quite urgent!

Thanks

Here are the screenshots..
They aren’t the real Featured, Special and New Products… Products that appear in carousels are not the ones that should appear.
And this is well seen especially in the special products, where the remaining time for the offer is still zero.

Yeah.. Now it’s working fine!
It was a cache problem

Sorry!
Thanks