- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 15.09.17, 13:03
- Opened by: MelN
- Closed by: Marek
- Closed on: 29.10.17, 15:43
- Reason: Closed
- Comment: Glad to help!
Ticket #10802 - Problem with revolution slider
Hello Marek,
I have big probleme to use the revolution slider module and create other slides… I have this message “ajax error !!! parsererror” everytime I am trying to modify something
Could you please help me with that ?
Thank you
Kind regards
Comments
I have a question regarding Instagram feed : When I turn it off in the Alysum setting, the home page doesn’t work anymore, only slide but impossible to clic on images or menu… how this can be fixed ?
Thanks you
Hi MelicaN.
Please update necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
They are updated except the BO adresse, told me that the link can be changed only by the support team…
Yes, it’s because you can use only one domain with once theme license. Do you use several domains or just moved to another one?
Yes I use only one by OVH…
ok, you can give me the link and I’ll update your profile
Ok thank you
Here is the link :
http://www.lavenuzia.com/admin453poncbh/index.php?controller=AdminLogin&token=1d5e5b99fa14f448ec2f3d9cc6f22b74&logout
The link has been updated, now please check login details, because I’m not able to login
OK sorry, now it’s good
I see the issue now. I’ll try to find a solution as soon as possible
Ok, thank you for your support
Strange issue.
The problem may be caused to ModSecurity on your server. Try to contact your hosting provider, maybe they can look at server logs to see what is the reason of the issue.
Let me know once you will have a reply.
Ok I contacted them, I will get back to you
Ok, waiting for you
Hello Marek,
My hosting just confirmed that the ModSecurity is activated, they ask what is the message error ?
I see only a text message and no more additional info
I suppose request to the file /modules/revsliderprestashop/ajax.php blocks, but I’m not sure for 100%
Here is similar ticket which was solved by hosting support https://support.promokit.eu/index.php?do=details&task_id=8963
ok let’s try again with my hosting support…
what about the Instagram ?
“I have a question regarding Instagram feed : When I turn it off in the Alysum setting, the home page doesn’t work anymore,… how this can be fixed ?”
Marek,
Is the Firewall and Logs should be active on server and domain ?
The hosting support said that it is not due to the ModSecurity
I’m not sure Firewall and Logs could affect somehow to the slider. Ok, if it’s not due to the ModSecurity, I’ll continue to investigate it myself.
Instagram issue has been fixed
ok, I am still keeping touch with the hosting support too
Thank you for Instagram Feed
Marek,
Did you change something on BO because I have this message when I try to connect I did have it before
I didn’t touch anything
ok, but did you active the Debug mode ?
Yes, it’s me. You can deactivate it
ok thanks
Hi Marek,
Do you have other news from your side ?
My hosting still asking for prerequisites for revolution slider installation and said that it is not due to ModSecurity…
Unfortunately, I don’t have any news. I have checked all that I know.
I have found following requirements https://www.themepunch.com/revslider-doc/requirements-and-recommendations/
Marek,
Do I need to get the activation code for revolution slider ?
If you want to get latest module updates, yes, you need it.
But as I know updates for PrestaShop are rarely.
And you can get updates for the module with our theme. So I don’t see any sense in activation code
Hello Marek,
Still with this problem I cannot configure Slide…
If I want to use the preset theme for exemple OldStyle, how can I get it ? when I import new preset I do not have the configuration…images and presentation
Could you please help ?
Thank you
I saw previous post with same problem
https://support.promokit.eu/index.php?do=details&task_id=10779&string=revolution+slider&project=3&sev%5B0%5D=&status%5B0%5D=&status%5B1%5D=open&opened=&dev=&closed=&duedatefrom=&duedateto=&changedfrom=&changedto=&openedfrom=&openedto=&closedfrom=&closedto=&search_name=
How did you fix ?
You right I don’t need activation code because I am not a direct buyer It was include with the theme Alysum, so why the files are not found ?
Even for other Preset I cannot use them.. could you please verify again on my BO ?
Which files do you mean?
No, I didn’t fix slider from that ticket.
Yes, I’ll back to your issue right now, and continue to investigate that
I just found out the following, when I tried to access directly to module ajax controller.
it must return blank page, instead we get “Controller not found” message.
Could you please write about that to your hosting support, maybe they can advise something.
My hosting support confirm this :
“Following the checks on the logs of your hosting, I notice 200 returns when accessing the administration of your plugin “Revolution Slider”.
A single feedback of type 302, indicating a redirection.
You can check from the logs via this link:
https://logs.cluster021.hosting.ovh.net/lavenuzia.com/ I invite you to get closer to the provider of this plugin for more details”
How can I login to that service?
you can use my passeword FTP and e-mail adresse I think
Unfortunately I’m not able to login. Maybe you can download it for me?
oh no sorry it’s my hosting access , I can put on my profil but I will have to send you a code from my mobile
ok let me try to download
Will be easier if you just attache log file to your comment here
Logs “web” or Logs “out” ?
what about ftp ?
Maybe logs “web”, but I’m not sure
Here is what I found (please delete after)
Unfortunately I didn’t find any record with my IP or related to update.
Ok Marek
Well except the slider revolution
How can I use correctly the “old school” preset ?
In the Alysum setting I have only “revolution slider” and “full slider” to configure what about the other preset ?
Ho w can I get the demo to configure ?
Thank you
You just need select necessary preset. You can also can import any slider you want in the Theme settings module
Hello Marek,
Do you see any problems in those files ?
That file is the same as original one
Hi, MelicaN.
I spent much time to figure out what’s wrong with the slider, but unfortunately no result.
Do you have localhost to install the theme, or just a module, and check out how it works there?
Hi Marek,
My localhost is ovh, I use Filezilla and prestashop…
I mean install the theme to your computer
please explain I will try
localhost means a host what installed locally on your computer like this http://www.wampserver.com/en/
But if you don’t have it installed, don’t try it will take your time to configure it.
I have PhpMyAdmin but not wampserver
I just want you to try another server, just for a test to compare. But if you don’t have such possibility, I’ll continue to find a solution myself. I also want to notice you are first with such issue, that’s why I think the problem is with your server configuration
ok what about if I reinstall a new database ?
You can try if it’s not hard for you
Ok I will ask support I think
Is the slides’ theme works only with “full page slider” because is the only option that I have
I understand you, sorry for that.
Please let me know once you will have a reply from your support