• Status: Waiting on customer

FS#10866 - Cannot install Alysum

Prestashop v 1.7.2
Alysum v 5.1.3
Apache 2.4 running on Win 10 laptop
PHP 7.1.7 with all required modules installed.

When adding (from Prestashop) I get the message attached in the browser.
However this problem does not happen on the production Linux based web server only my laptop.
It is not good as I cannot develop off-line.

This scenario also happens with Prestashop 1.6.15 and Alysum 4.3

Any ideas would be much appreciated.

Best regards

Richard

This ticket does not depend on any other tickets.

Marek (marek)
Thursday, 28 September 2017, 19:49 GMT+2
Support Team

Hi, Richard.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office, I need to see the issue

Marek (marek)
Thursday, 28 September 2017, 20:13 GMT+2
Support Team

I suppose the problem is with PHP 7.1.7. Can you try 7.0.X version?

Richard Holland (bigdutch)
Thursday, 28 September 2017, 20:31 GMT+2

Hi Marek
The production server is running PHP 7.1.5 and this has no problem with Alysum so I doubt it is the PHP version but it may be a PHP configuration problem or even an Apache setting. The weird thing is I have Wordpress and Prestashop v 1.6.1.15 and v 1.7.2 (but not with your theme). Is there any obvious thing I could start looking at to get this working?. I may build a Linux based PC with Apache but it cannot be that complicated - can it?

Regards

Richard

Marek (marek)
Thursday, 28 September 2017, 20:35 GMT+2
Support Team

We can try to figure out what's wrong. Do you have any error logs to find there an errors related to the theme?

Richard Holland (bigdutch)
Thursday, 28 September 2017, 20:46 GMT+2

Hi Marek
I have updated my details but you will also need a web password (same as in the details) and login (user: organics_login).
I had to do this as the shop was constantly being hacked. We are not sure if it the shop or a theme module.
I want to build the same site but using ps v1.7.2 and hopefully get rid of any weaknesses. I had to leave the old site up on the production server as I could not get it to work on my laptop for the reason being discussed.

I am not sure how to enable useful logging (apache, php or prestashop) but if you come up with a plan I will do it!
I have to leave to play squash now but I will have a look at anything you might have mentioned.
Do you develop on Windows or Linux? I have a few things like Bitdefender etc. Do you think I should clean boot etc.

Talk soon

Regards
Richard

Marek (marek)
Thursday, 28 September 2017, 20:51 GMT+2
Support Team

I'm using server based on Ubuntu 14.04.
Here is the path to error log in my system /var/log/apache2/error.log but I'm not sure you have the same

Richard Holland (bigdutch)
Friday, 29 September 2017, 01:08 GMT+2

Hi Marek
This is the only thing I get from the Apache logs:
[php7:error] [pid 7744:tid 1260] [client ::1:2845] PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\\Apache24\\htdocs\\organics_new\\classes\\Tools.php on line 2822, referer: http://localhost/organics_new/admin862lgmcae/index.php?controller=AdminThemes&action=importtheme&token=dd2815d248579d1ed20ad934bbd1d745

Richard

Richard Holland (bigdutch)
Friday, 29 September 2017, 01:12 GMT+2

The above message is obviously from my local PC.
I am thinking I might install Win 10 on a fresh HDD and put nothing on it apart from mySQL, Apache and PHP 5.x and see f I can get it to work.
If it does I might narrow the problem.

Regards
Richard

ps in the meantime I will have a look at what is in tools.php!

Richard Holland (bigdutch)
Friday, 29 September 2017, 01:34 GMT+2

Tools.php line 2822 is just the PHP unzip script. I think this may be part of the problem or something unrelated.

Cheers

Marek (marek)
Friday, 29 September 2017, 08:28 GMT+2
Support Team

unzip script is not related to the theme, it's a part of Prestashop platform. Maybe you just have to install zip plugin to your apache?

Richard Holland (bigdutch)
Friday, 29 September 2017, 13:28 GMT+2

Hi Marek

I have had a look on manual install of the theme but it is not that clear how things get into the database.
Do I just unzip the theme into the Prestashop theme folder and Prestashop will then offer it as an installable option?

Regards

Richard

Marek (marek)
Friday, 29 September 2017, 16:43 GMT+2
Support Team

You can find a video of installation process here https://alysum5.promokit.eu/documentation/#!/installation_via_wp

Richard Holland (bigdutch)
Friday, 29 September 2017, 17:23 GMT+2

Hi Marek
I shall install Ubuntu Server on a test PC with PHP7, Apache24 an MySQL ad see what happens with PS 1.7.2 and Alysum 5.3
I think my laptop has got too much on it and I will re-format that later as well!
Hopefully Alysum 5.3 will install correctly on the Ubuntu Server machine.

Thank you for pointing out the install videos but I am confused with the updating part.
If I want to do a fresh manual installation rather than via PS the video does not cover that - does it?

Regards
Richard

Marek (marek)
Friday, 29 September 2017, 17:51 GMT+2
Support Team

The best way to install the theme is through PS. In case of manual installation, you have to install each module separately by hands

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