- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 28.09.17, 19:12
- Opened by: Richard Holland
- Closed by: Marek
- Closed on: 29.10.17, 15:45
- Reason: Closed
- Comment: Glad to help!
Ticket #10866 - Cannot install Alysum
Prestashop v 1.7.2
Alysum v 5.1.3
Apache 2.4 running on Win 10 laptop
PHP 7.1.7 with all required modules installed.
When adding (from Prestashop) I get the message attached in the browser.
However this problem does not happen on the production Linux based web server only my laptop.
It is not good as I cannot develop off-line.
This scenario also happens with Prestashop 1.6.15 and Alysum 4.3
Any ideas would be much appreciated.
Best regards
Richard
Comments
Hi, Richard.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office, I need to see the issue
I suppose the problem is with PHP 7.1.7. Can you try 7.0.X version?
Hi Marek
The production server is running PHP 7.1.5 and this has no problem with Alysum so I doubt it is the PHP version but it may be a PHP configuration problem or even an Apache setting. The weird thing is I have Wordpress and Prestashop v 1.6.1.15 and v 1.7.2 (but not with your theme). Is there any obvious thing I could start looking at to get this working?. I may build a Linux based PC with Apache but it cannot be that complicated - can it?
Regards
Richard
We can try to figure out what’s wrong. Do you have any error logs to find there an errors related to the theme?
Hi Marek
I have updated my details but you will also need a web password (same as in the details) and login (user: organics_login).
I had to do this as the shop was constantly being hacked. We are not sure if it the shop or a theme module.
I want to build the same site but using ps v1.7.2 and hopefully get rid of any weaknesses. I had to leave the old site up on the production server as I could not get it to work on my laptop for the reason being discussed.
I am not sure how to enable useful logging (apache, php or prestashop) but if you come up with a plan I will do it!
I have to leave to play squash now but I will have a look at anything you might have mentioned.
Do you develop on Windows or Linux? I have a few things like Bitdefender etc. Do you think I should clean boot etc.
Talk soon
Regards
Richard
I’m using server based on Ubuntu 14.04.
Here is the path to error log in my system /var/log/apache2/error.log but I’m not sure you have the same
Hi Marek
This is the only thing I get from the Apache logs:
[php7:error] [pid 7744:tid 1260] [client ::1:2845] PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\\Apache24\\htdocs\\organics_new\\classes\\Tools.php on line 2822, referer: http://localhost/organics_new/admin862lgmcae/index.php?controller=AdminThemes&action=importtheme&token=dd2815d248579d1ed20ad934bbd1d745
Richard
The above message is obviously from my local PC.
I am thinking I might install Win 10 on a fresh HDD and put nothing on it apart from mySQL, Apache and PHP 5.x and see f I can get it to work.
If it does I might narrow the problem.
Regards
Richard
ps in the meantime I will have a look at what is in tools.php!
Tools.php line 2822 is just the PHP unzip script. I think this may be part of the problem or something unrelated.
Cheers
unzip script is not related to the theme, it’s a part of Prestashop platform. Maybe you just have to install zip plugin to your apache?
Hi Marek
I have had a look on manual install of the theme but it is not that clear how things get into the database.
Do I just unzip the theme into the Prestashop theme folder and Prestashop will then offer it as an installable option?
Regards
Richard
You can find a video of installation process here https://alysum5.promokit.eu/documentation/#!/installation_via_wp
Hi Marek
I shall install Ubuntu Server on a test PC with PHP7, Apache24 an MySQL ad see what happens with PS 1.7.2 and Alysum 5.3
I think my laptop has got too much on it and I will re-format that later as well!
Hopefully Alysum 5.3 will install correctly on the Ubuntu Server machine.
Thank you for pointing out the install videos but I am confused with the updating part.
If I want to do a fresh manual installation rather than via PS the video does not cover that - does it?
Regards
Richard
The best way to install the theme is through PS. In case of manual installation, you have to install each module separately by hands