• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 03.10.17, 19:07
  • Opened by: kevin
  • Closed by: Marek
  • Closed on: 23.10.17, 10:32
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10886 - No image available image not shown

Hello,
can you tell me why there’s no image available image shown in the shop using your theme?

Would be great to fix this issue.

Thank you

Best Regards,
Kevin

Comments

Marek 03 Oct 2017, 19:08

Hi, Kevin.
Try to disable Lazy Load option un the Theme Settings module

kevin 03 Oct 2017, 20:24

Hi Marek,

I’m using an older version of the theme, where’s no lazy load option.
TS v.1.7.1 | Alysum v.5.1.1 | PS v.1.7.0.2

Marek 03 Oct 2017, 20:30

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

kevin 03 Oct 2017, 20:39

I did.

Marek 03 Oct 2017, 22:52

Have you already tried to regenerate images?

kevin 04 Oct 2017, 19:14

Yes I did, but it won’t help.

Marek 04 Oct 2017, 23:53

Ok, the last thing I’ll ask you to check out. Please switch to default prestashop theme “Classic” and check out the issue there.
I suppose the problem is not related to the theme