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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 29.10.17, 15:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10891 - modules slider

Bonjour, les modules de sliders ne marchent pas sur Safari. http://finezine.com/ http://finezine.com/content/17-maison-finezine le slider dans la page d'accueil et le deuxième lien qui se base sur le module fullPageslider marchent très bien sur les autres navigateurs, mais ne marche pas sur Safari. Merci de nous assister. Cordialement.

This ticket does not depend on any other tickets.

Marek (marek) 04 Oct 2017, 23:50

Hi Amal. I just tested your website in Safari on MacOS High Sierra and everything works fine https://www.dropbox.com/s/mqlstu3t03jfgn9/Screenshot%202017-10-04%2023.49.55.png?dl=0

amal benkirane (allwikan) 05 Oct 2017, 00:02

Hi Marek, We are really facing these images issues with safari on iPhone / iPad. In addition to the display problem in the slider, we have also problems in the product page when we try to display on the others pictures of the product. Please see the screen shots here attached of our current 3 issues. Thanks in advance for your needed support.

Gmail.zip (3.77 MiB)
Marek (marek) 05 Oct 2017, 12:18

Hi Amal. The issue with safari appears because of wrong image name. Please don't use spaces or special characters in the file name. You can read more about that here https://www.thoughtco.com/naming-html-files-3466503 As for another issue, I need to know the path to prestashop on your server

amal benkirane (allwikan) 05 Oct 2017, 20:08

Hi, I checked for the file names and saw that only the one of the page http://finezine.com/content/17-maison-finezine has potentially this problem. But the others images do not have special names. - like the little ones that are not "selectable" here = http://finezine.com/soiree/1212-caftan-jade.html - like the one in the flex menu The path to the prestashop site is /home/finecom/public_html Kinldy support as fast as possible. thanks a lot,

Marek (marek) 05 Oct 2017, 21:55

The issue with product page has been fixed