• Status: Waiting on customer

FS#10891 - modules slider


les modules de sliders ne marchent pas sur Safari.

http://finezine.com/ http://finezine.com/content/17-maison-finezine

le slider dans la page d’accueil et le deuxième lien qui se base sur le module fullPageslider marchent très bien sur les autres navigateurs, mais ne marche pas sur Safari.

Merci de nous assister.


This ticket does not depend on any other tickets.

Marek (marek)
Wednesday, 04 October 2017, 23:50 GMT+2
Support Team

Hi Amal.
I just tested your website in Safari on MacOS High Sierra and everything works fine

amal benkirane (allwikan)
Thursday, 05 October 2017, 00:02 GMT+2

Hi Marek,
We are really facing these images issues with safari on iPhone / iPad.
In addition to the display problem in the slider, we have also problems in the product page when we try to display on the others pictures of the product.
Please see the screen shots here attached of our current 3 issues.
Thanks in advance for your needed support.

   Gmail.zip (3.77 MiB)
Marek (marek)
Thursday, 05 October 2017, 12:18 GMT+2
Support Team

Hi Amal.
The issue with safari appears because of wrong image name. Please don't use spaces or special characters in the file name. You can read more about that here https://www.thoughtco.com/naming-html-files-3466503

As for another issue, I need to know the path to prestashop on your server

amal benkirane (allwikan)
Thursday, 05 October 2017, 20:08 GMT+2

I checked for the file names and saw that only the one of the page http://finezine.com/content/17-maison-finezine has potentially this problem.
But the others images do not have special names.
- like the little ones that are not "selectable" here = http://finezine.com/soiree/1212-caftan-jade.html - like the one in the flex menu

The path to the prestashop site is /home/finecom/public_html

Kinldy support as fast as possible.
thanks a lot,

Marek (marek)
Thursday, 05 October 2017, 21:55 GMT+2
Support Team

The issue with product page has been fixed