• Closed by: Marek
  • Closed on: 26.01.18, 11:33
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10931 - Fix it error - "Can't download the file"

Our emails are sent without the content of “{adv_img}”, {email_contacts}, {email_addr} and {social_networks}, and only shows the tags name.
On some tickets the suggestions are for going to, theme settings→ email → click on fix it, but when we try to do this Prestashop gives an error that “Can’t download the file”.

Thanks for the help.

Comments

Marek 12 Oct 2017, 10:44

Hi, Claudio.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and I’ll try to fix that manually.

Claudio Almeida 12 Oct 2017, 10:53

Hi Marek,
I already added the data for FTP access.
Thanks for the help.

Marek 12 Oct 2017, 11:49

I see only one folder there
media.promokit.euscreenshotsscreencloudscreenshot20171012_114841.jpg

Claudio Almeida 12 Oct 2017, 12:06

Sorry for the mistake, problem corrected. Please check again.

Marek 12 Oct 2017, 12:23

Mail.php file has been updated manually. Please check out how it works now

Claudio Almeida 12 Oct 2017, 14:39

Thanks, now the emails are constructed correctly but the “fix it” button continues giving the same error.

Dennis Mortensgaard 05 Dec 2017, 19:04

Hi Marek, i have exactly the same problem - any chance i could get the same?

Marek 06 Dec 2017, 19:01

Hi Dennis.
I just did it for you.
The file /override/classes/Mail.php has been uploaded to your server

Marek 24 Jan 2018, 15:37

Hi Dennis.
The file /override/classes/Mail.php has been updated in your server

Claudio Almeida 25 Jan 2018, 11:33

Hi Marek,
Our emails goes on footer with the information regarding to promokit/venedor and the social media links doesn’t works too. On theme settings we have add all the information about our company, address’s, contact’s, social media accounts info… I already try the “fix it button” but the emails footer always goes with promokit/venedor info.
We appreciate some help.

Regards

Marek 25 Jan 2018, 15:32

give me a link to your website to check out the issue

Claudio Almeida 26 Jan 2018, 10:23

Hi Marek,
Thanks for the reply. The link is: www.opengrow.pt/shop

Marek 26 Jan 2018, 10:43

Can I get access to your back office too?

Claudio Almeida 26 Jan 2018, 10:54

Already added to my profile the back office access credentials

Marek 26 Jan 2018, 11:22

The issue has been fixed. Please check it out

Claudio Almeida 26 Jan 2018, 11:27

Hi Marek,
Thanks once again for the help and readiness on the resolution of this issue.

Regards

Marek 26 Jan 2018, 11:33

no problem