• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 20.10.17, 11:26
  • Opened by: Anestis
  • Closed by: Marek
  • Closed on: 29.12.17, 12:10
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #10961 - Updated to latest Prestashop and Alysum 5.1.4 and have problems

Hi, i have just updated to the latest Prestashop and to Alysum 5.1.4 (was previously in 5.0.8 and did all updates one-by-one)
After the update the store wouldn’t work at all, so i switched to default theme and tried to switch back to Alysum and now it wont let me in the backoffice at all!
Can you help a little with this ?

Comments

Anestis 20 Oct 2017, 11:28

Correction, it appears it lets me in the backoffice, but it wont let me select Alysum again.
Here is what i get when i press to use the Alysum theme :
This page isn’t working

south-sounds.com is currently unable to handle this request.
HTTP ERROR 500”

Please let me know how can i fix that ?

Anestis 20 Oct 2017, 11:55

Now i m able to select the theme, but i get this :
http://south-sounds.com/en/

Whoops, looks like something went wrong.

1/1

ContextErrorException in pk_themesettings.php line 1089:

Notice: Undefined index: cp_collapse_filter

Marek 20 Oct 2017, 11:55

I’m working on that…

Marek 20 Oct 2017, 12:01

Now it works.
You have to configure the theme

Anestis 20 Oct 2017, 12:11

Do i have to import the DEMO No 4 again ?

Marek 20 Oct 2017, 12:12

You don’t have to import it. Just select necessary preset

Anestis 20 Oct 2017, 12:14

Because the top part looks weird and the instagram feed on the bottem is covered by other stuff as well

Anestis 20 Oct 2017, 12:26

Ok, fixed everything. Can you just take a look at the instagram feed please ?

Anestis 20 Oct 2017, 12:36

Also, when i enter a product’s page, the photos do not appear properly.
http://south-sounds.com/en/home/21-ifi-audio-micro-idsd-black-label.html

Marek 20 Oct 2017, 16:20

Instagram has been fixed.
Regarding the issue with product page, it looks fine for me http://awesomescreenshot.com/0336dzi953

Anestis 20 Oct 2017, 17:11

Thank you for the instagram fix !
The issue with the product page appears to happen on Internet Explorer
on chrome it is fine.
Is this an incompatibility with IE ?

Marek 20 Oct 2017, 17:37

Which IE version do you have?

Anestis 20 Oct 2017, 17:44

IE 11.0.9600.18231

Marek 21 Oct 2017, 09:45

Could you please take a screenshot, because I don’t have IE11 to test

Anestis 23 Oct 2017, 11:24

Sure, here are the screenshots

https://i.imgur.com/WrYphWL.png

https://i.imgur.com/pFsvMS8.png

Also, i have one more issue.
No matter what settings i change regarding Text Color in the theme settings, result is always Black Text.
Have changed Product Page and Product Miniature (Price text and product title text). Do i have to enable somewhere globally to allow color text ?

Thanks

Marek 23 Oct 2017, 12:12

It’s hard to fix without IE11, but I have an idea. I did a fix and not please clear your browser’s cache and check out the issue.
As for another question, I suppose it’s a PrestaShop cache issue

Anestis 23 Oct 2017, 12:36

I cleared the cache and it still shows the same in IE11.
That is ok, i don’t mind about this right now.
The color text issue that you fixed was more important.

Thank you very much

Marek 25 Oct 2017, 14:23

I need access to your server via FTP to try to fix it