- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 20.10.17, 11:26
- Opened by: Anestis
- Closed by: Marek
- Closed on: 29.12.17, 12:10
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #10961 - Updated to latest Prestashop and Alysum 5.1.4 and have problems
Hi, i have just updated to the latest Prestashop and to Alysum 5.1.4 (was previously in 5.0.8 and did all updates one-by-one)
After the update the store wouldn’t work at all, so i switched to default theme and tried to switch back to Alysum and now it wont let me in the backoffice at all!
Can you help a little with this ?
Comments
Correction, it appears it lets me in the backoffice, but it wont let me select Alysum again.
Here is what i get when i press to use the Alysum theme :
This page isn’t working
south-sounds.com is currently unable to handle this request.
HTTP ERROR 500”
Please let me know how can i fix that ?
Now i m able to select the theme, but i get this :
http://south-sounds.com/en/
Whoops, looks like something went wrong.
1/1
ContextErrorException in pk_themesettings.php line 1089:
Notice: Undefined index: cp_collapse_filter
I’m working on that…
Now it works.
You have to configure the theme
Do i have to import the DEMO No 4 again ?
You don’t have to import it. Just select necessary preset
Because the top part looks weird and the instagram feed on the bottem is covered by other stuff as well
Ok, fixed everything. Can you just take a look at the instagram feed please ?
Also, when i enter a product’s page, the photos do not appear properly.
http://south-sounds.com/en/home/21-ifi-audio-micro-idsd-black-label.html
Instagram has been fixed.
Regarding the issue with product page, it looks fine for me http://awesomescreenshot.com/0336dzi953
Thank you for the instagram fix !
The issue with the product page appears to happen on Internet Explorer
on chrome it is fine.
Is this an incompatibility with IE ?
Which IE version do you have?
IE 11.0.9600.18231
Could you please take a screenshot, because I don’t have IE11 to test
Sure, here are the screenshots
https://i.imgur.com/WrYphWL.png
https://i.imgur.com/pFsvMS8.png
Also, i have one more issue.
No matter what settings i change regarding Text Color in the theme settings, result is always Black Text.
Have changed Product Page and Product Miniature (Price text and product title text). Do i have to enable somewhere globally to allow color text ?
Thanks
It’s hard to fix without IE11, but I have an idea. I did a fix and not please clear your browser’s cache and check out the issue.
As for another question, I suppose it’s a PrestaShop cache issue
I cleared the cache and it still shows the same in IE11.
That is ok, i don’t mind about this right now.
The color text issue that you fixed was more important.
Thank you very much
I need access to your server via FTP to try to fix it