• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 30.10.17, 17:37
  • Opened by: Denis
  • Closed by: Marek
  • Closed on: 27.11.17, 12:03
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11006 - Image setting Problem.Help me.

Hi
I am denis.
I have 2problem about Image setting.
My big image size is 800x1062pixel.
I check the enlarge on the product page, the size does not fit.
I do not know how to setting images size.
Plz check the my site product page(tanilag.fr)&image.
Plz Help me.

Comments

Marek 30 Oct 2017, 17:53

What is the dimension of the image what you have uploaded?

Denis 30 Oct 2017, 18:16

image size is 800×1062

Marek 30 Oct 2017, 18:17

Could you please send it to me to check?

Denis 30 Oct 2017, 18:19

OKAY

Marek 30 Oct 2017, 18:24

Yes, it’s ok.
Have you already tried to regenerate your images?

Denis 30 Oct 2017, 19:17

OK. Now i tried upload.

https://tanilag.fr/en/13-muffler?page=2 Product Title : test

But can not fixed.
plz Check the jpg.
Help me!

Marek 30 Oct 2017, 19:22

It’s not a theme issue.
You just have an image with borders on the top and bottom https://tanilag.fr/375-large_default/test.jpg

Denis 30 Oct 2017, 19:36

Oh~okay!Thank you.
Now fixed.
But how about this?Quick view mode.
??

Marek 30 Oct 2017, 19:38

Maybe it’s a cache issue? because all looks fine for me http://awesomescreenshot.com/0c66e50s78

Denis 30 Oct 2017, 19:47

I checked internet explorer. Safari, Crome, but not fixed.
What should I do with the cache?

Marek 30 Oct 2017, 19:49

ok, give me a link to page with the issue

Denis 30 Oct 2017, 19:57

Sorryㅜㅜ
What about links should I send to you?

Marek 30 Oct 2017, 19:58

Where I have to see the issue?

Denis 30 Oct 2017, 19:58

title : test

https://tanilag.fr/en/17-coloured

Marek 30 Oct 2017, 19:59

Can I see it on any product page?

Denis 30 Oct 2017, 20:00

and All product quick view is same problem.

Marek 30 Oct 2017, 20:04

It still looks fine for me. Tested in Chrome, Safari and Firefox
media.promokit.euscreenshotsscreencloudscreenshot20171030_200309.jpg

I only see the issue in quick view mode

Denis 30 Oct 2017, 20:11

is this quick view mode?
Maybe u r connect product page.

Denis 30 Oct 2017, 20:30

your pic is no quickview move view image .
Check my image.
Click icon in the product list image.

Marek 31 Oct 2017, 09:53

The issue has been fixed. Please check it out

Fábio Veloso 25 Nov 2017, 19:08

Hello, I think that I have the same issue.

I regenerate all the images… and the issue persists!

In my category page the size of the image isn’t equal to the rest, I have two grey borders up and down the image. In the quick view mode I have the same issue as Denis, with a right border of the image, and a grey border up and down the image. And in the product page I have two “new” grey borders, up and down.

See the images…

Marek 26 Nov 2017, 12:13

Could you please check зкщзщкешщты od your original images which were uploaded. You must have the same proportions as defined in your back office.

Fábio Veloso 26 Nov 2017, 22:34

Hello MareK,

I managed the proportions and now the image its ok in the categories page and in the product page… 1000×1300. But the problem persists with the quick view image. I made two print screans and it seams that the problem is the class “prod-image-zoom smooth500”.

If you see the images I unselected the background image and I got what I want…

Marek 27 Nov 2017, 12:03

Hi, Fabio.
Please create a separated ticket.