• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 31.10.17, 12:00
  • Opened by: Aleksander
  • Closed by: Marek
  • Closed on: 29.12.17, 12:22
  • Reason: No answer from a customer

Ticket #11010 - Polish fonts issue

Hi
We have problem with Polish fonts on mode.prettygirl.pl. In backoffice we add translations correctly but in shop in some places we have diffrent signs. We have this in footer emailsubscriptions for example. Can you help me please.

Comments

Marek 31 Oct 2017, 12:07

Hi, Aleksander.
I need access to your back office to check out the issue

Aleksander 02 Nov 2017, 13:37

I’ve been updeted backoffice access in my profile.

Marek 03 Nov 2017, 11:19

Hi, Aleksander.
I just enabled “Debug Mode” and now your website shows an error only.
To disable Debug mode I need access to your server through FTP or you can do that yourself.

Aleksander 03 Nov 2017, 11:36

I’v been updated FTP info. Files are in public_html Prettygirl-Presta folder

Aleksander 03 Nov 2017, 12:00

Debug mode now is disabled

Marek 03 Nov 2017, 12:08

Something wrong with the BO for me, I get only blank page when I try to go to any link.
Could you please check if the option is enabled: “Use Latin Extended Symbols” in the General tab of Theme Settings module

Aleksander 03 Nov 2017, 12:20

oki I set php for 5.6 and force module compilation and now BO works. Use latin in general is and was on.

Marek 03 Nov 2017, 12:37

Now it should be ok

Aleksander 03 Nov 2017, 13:04

I don’t know what you’ve done but site not working and our client current site prettygirl.pl also not working (any links not working). Please help

Marek 03 Nov 2017, 13:07

Wait a moment, I’ll check

Marek 03 Nov 2017, 13:08

Debug mode has been enabled, and now I see the error:

Fatal error: Class 'Tools' not found in /public_html/Prettygirl-Presta/classes/PrestaShopAutoload.php on line 219

and it’s not related to the theme

Marek 03 Nov 2017, 13:09

I have found similar issue here http://www.inmotionhosting.com/support/community-support/prestashop-15/fatal-error-class-tools-not-found-in-homeconfigincphp-on-lin

Aleksander 03 Nov 2017, 13:28

Oki. But tell me why old page prettygirl.pl not working ? In moda.prettygirl.pl I set debug to false and site not working.

Marek 03 Nov 2017, 13:29

it works fine for me http://awesomescreenshot.com/08c6e7j818

Aleksander 03 Nov 2017, 13:30

Oki and can you get somewere i mean try to click to any baner or product

Marek 03 Nov 2017, 13:32

Yes, I see now. I don’t know what’s wrong.
I only changed the file
/public_html/Prettygirl-Presta/themes/alysum/modules/ps_emailsubscription/views/templates/hook/ps_emailsubscription.tpl