• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 02.11.17, 13:21
  • Opened by: Tiago Dias
  • Closed by: Marek
  • Closed on: 29.12.17, 12:43
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11019 - Main Menu

HI,

Our Menu isn’t working well, check here:

https://loja.infosolution.pt/

From Categories, when you navegate in menu, is very weird. Can you tell us why?

thanks

Comments

Marek 03 Nov 2017, 11:22

Hi, Tiago Dias.
I don’t see any issues there. Could you please take a screenshot?

Tiago Dias 09 Nov 2017, 11:00

hi, you can check it now…sometimes it disappear!

i send a screenshot

Marek 09 Nov 2017, 11:52

I see it’s not possible to add menu item. It’s a permission issue described in the documentation #2 http://alysum5.promokit.eu/documentation/#faq

Tiago Dias 09 Nov 2017, 12:06

all permissions are set to 777 , it’s just that right?

The Menu sometimes it works…and others don’t!

Marek 09 Nov 2017, 12:12

You just have to do what described in the documentation. If toy don’t know how to do that, just ask support your hosting provider

Tiago Dias 09 Nov 2017, 12:17

Marek i’m a sysadmin and the permissions are set…the issue described on the faq it seems not to be the same as what happening to me…the menu works, and i clear the cache on presta panel and the menu disappears?

Marek 09 Nov 2017, 12:22

Ok, it’s good, I hope we will find a solution together.
So for now I’m not able to add any menu item. I always get an error:

Failed to load resource: the server responded with a status of 404 (HTTP/2.0 404)

https://loja.infosolution.pt/modules/pk_flexmenu/ajax/queries.php

If you will try to open the link you will get 404 error.
Here is this file in our demo site http://alysum5.promokit.eu/modules/pk_flexmenu/ajax/queries.php blank page as it should be

Here you can read solved ticket with similar issue https://support.promokit.eu/index.php?do=details&task_id=7994#comment39881

Tiago Dias 09 Nov 2017, 12:29

it seems to be good now. Files 644 and folders 755 . the link it opens ok…but still no menu

Marek 09 Nov 2017, 12:30

I just added a link to menu and it works now http://awesomescreenshot.com/07b6eag940

Tiago Dias 09 Nov 2017, 12:34

ok, so we have add the wrong menu…i guess!

Marek 09 Nov 2017, 12:35

So now it’s ok?

Tiago Dias 09 Nov 2017, 12:49

Marek we have added some categories, can you please check if we’re adding other menu?

Marek 10 Nov 2017, 13:07

As I can see you have several categories in your menu, so it’s ok