• Closed by: Marek
  • Closed on: 29.12.17, 12:45
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11069 - Proiblem with Install

Hi
I installed your theme using the prestashop install and it all appeared to go according to plan.

However after selection the theme and clicking “use this theme” the only 3 options I have are to set the Logo, invoice logo and favicom. I tried to do all three however the favicom was the only thing that changed. No other logos changed and when viewing my store it is still populated with all the sample store information and non of my products etc are shown.

I also can not see how I get to “Theme Options” either.

Here is my store www.horsemansshop.com.au

Have I missed a step?
Regards
Johanne
The Horsemans Shop

Comments

Marek 12 Nov 2017, 11:30

Hi, Johanne.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office to see your configuration

Johanne Lang-Davis 12 Nov 2017, 21:21

hello I have done as you requested and yet this ticket is still showing as awaiting my action.

Please look into this further. The matter is now CRITICAL

Marek 12 Nov 2017, 21:26

Give me a moment to understand the issue

Marek 12 Nov 2017, 21:32

There is an option to show your logo in two ways: like a text or an image. You just have to switch to “image” in your case http://awesomescreenshot.com/0666ec0a40

Johanne Lang-Davis 12 Nov 2017, 23:03

None of my products show up the store still shows all your products and I cant access the “Theme Options” either how do I do this.

Marek 12 Nov 2017, 23:08

here is the link to Theme Settings: http://awesomescreenshot.com/00e6ec0n74

As for products, it’s not a theme issue, you just have to configure your prestashop

Johanne Lang-Davis 12 Nov 2017, 23:17

So why is my store showing all the products from your sample store. How do I get it to show my products.
Your documentation is a bit lacking after the install there is nothing to tell me how to get to settings. I am new to prestashop and got very lost. Is there any documentation on how to work the settings

Marek 12 Nov 2017, 23:20

Go to “Catalog” > “Products” and remove all “sample” products.
Your question is not related to the theme, and I suggest you to read prestashop documentation http://doc.prestashop.com/display/PS17/PrestaShop+1.7+documentation

Johanne Lang-Davis 13 Nov 2017, 08:56

Thank you I am slowly getting there.,

One thing I was told that I would be given the Facebook feed as I dont use Instagram when I purchased. Could you please put this in for me.

Thank you for your help.
I love the theme
Johanne
The Horsemans Shop

Marek 13 Nov 2017, 10:21

Hi, Johanne.
I have installed Facebook Like box (likeboxfree) module for you. Now you have to configure it.

Johanne Lang-Davis 13 Nov 2017, 10:33

Thank you very much

Marek 13 Nov 2017, 10:33

No problem.