• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Marek
  • Private: No
  • Open Date: 27.11.17, 15:18
  • Opened by: Sam Ikinya
  • Closed by: Marek
  • Closed on: 24.03.18, 23:05
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11165 - Cookie Policy Banner Not Showing On Site

Hi,

I have the Cookie Policy Banner enabled in theme settings but it never shows on the actual website.

Tried clearing cache on BO as well as my browser but still nothing, even if accessing the site on a mobile.

Comments

Marek 27 Nov 2017, 15:53

Hi, Sam.
Try to transplant “Theme Settings” module to the hook “DisplayBeforeBodyClosingTag”

Sam Ikinya 27 Nov 2017, 16:03

Hi Marek,

How do I do that? I cannot seem to be able to drag it all the way using drag and drop it all that way because its currently on “displayFooterBefore”

Sam Ikinya 27 Nov 2017, 16:19

LEGEND!! Worked. Perfect and fast support as per usual. :)

Marek 27 Nov 2017, 16:22

Glad to help!

Sam Ikinya 30 Nov 2017, 11:57

Hey, hope you are well.

Since moving the hook to show the Cookie notice, I have not been able to view my abandoned cart. I am getting the error attached.

Marek 30 Nov 2017, 12:00

I’m sure that’s not a reason. You can remove “Theme Settings” module from the hook “DisplayBeforeBodyClosingTag” to see that.

Sam Ikinya 09 Mar 2018, 15:15

Thank you Marek

Marek 09 Mar 2018, 15:28

So, as I can see your website looks fine https://dazzlingdustcollections.co.uk/ What’s the problem?

Sam Ikinya 09 Mar 2018, 15:44

I had disabled the PL_ISOTOPE and was trying to find a workaround.. I have reactivated it and have selected manual and 20 products but as you can see, its only showing 4 products

Sam Ikinya 09 Mar 2018, 15:46

see screenshots

Sam Ikinya 09 Mar 2018, 15:48

Also, open the site on a mobile devise and you will see the Revslider is not showing properly.. tried playing about with settings but no luck

Marek 09 Mar 2018, 16:16

for now the fastest solution is to restore isotope module from a backup

Sam Ikinya 09 Mar 2018, 16:18

How do I do that and will that mean backing up the entire site and downtime?

Sam Ikinya 09 Mar 2018, 16:20

I can see from other tickets ( FS#11778 ) that there are other issues with the same so I am assuming its a wider issue?

Marek 09 Mar 2018, 16:22

just take files from a backup and upload to your server with replacing.

Sam Ikinya 09 Mar 2018, 16:24

You mean of the entire site?

Marek 09 Mar 2018, 16:25

I mean only the folder of isotope module “/modules/pk_isotope”

Sam Ikinya 09 Mar 2018, 16:28

I’m not very good with FTP, do you know the folder I can find this in using Plesk at all? Scared I will break the site even more messing with folders lol

Also, where would I get the backup from?

Marek 09 Mar 2018, 16:39

You wrote you have a backup, so I thought you know where it is located.

Sam Ikinya 09 Mar 2018, 16:42

Sorry I misunderstood I thought you meant a backup of the site and I said I dont have an up to date one but can take one (referring to the website).

Marek 09 Mar 2018, 16:54

sorry for my English.
I though you know where your backup located

Marek 09 Mar 2018, 16:57

please ask your hosting support to help you with the backup

Sam Ikinya 09 Mar 2018, 17:28

My hosting provider support and manage the hardware. They do not specialise in Prestashop so are unable to assist me with that side of things.

Marek 09 Mar 2018, 19:46

The issue has been fixed

Sam Ikinya 09 Mar 2018, 23:53

Thank you very much.. absolute legend!! Sorry to be a pain but would you happen to know what could be causing the rev slider to play up?

Marek 10 Mar 2018, 07:45

do you want to disable autoplay?

Sam Ikinya 10 Mar 2018, 13:09

not necessarily.. I prefer it be on but is that the problem?

Hi Marek.. that link simply tells me how to stop autoplay.. this is not my issue at all. Its not displaying properly since the update.. the top is cut-off on desktop and doesnt show at all on mobile. Nothing I have done to change it.