• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Marek
  • Private: No
  • Open Date: 30.11.17, 11:45
  • Opened by: pablo
  • Closed by: Marek
  • Closed on: 28.12.17, 11:55
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11181 - Can`t upload image to revolution slider

Hello,
Suddenly the revslider module does not allow to upload new images.
There is this error:

=============help.js:69 Uncaught TypeError: Cannot read property ‘get’ of undefined 

  at HTMLDocument.<anonymous> (help.js:69)
  at j (jquery-1.11.0.min.js:2)
  at Object.fireWith [as resolveWith] (jquery-1.11.0.min.js:2)
  at Function.ready (jquery-1.11.0.min.js:2)
  at HTMLDocument.K (jquery-1.11.0.min.js:2)

(anonymous) @ help.js:69
j @ jquery-1.11.0.min.js:2
fireWith @ jquery-1.11.0.min.js:2
ready @ jquery-1.11.0.min.js:2
K @ jquery-1.11.0.min.js:2
admin.js:728 Uncaught TypeError: $(…).chosen is not a function 

  at HTMLDocument.<anonymous> (admin.js:728)
  at HTMLDocument.dispatch (jquery-1.9.1.min.js:3)
  at HTMLDocument.v.handle (jquery-1.9.1.min.js:3)
  at Object.trigger (jquery-1.9.1.min.js:3)
  at HTMLAnchorElement.<anonymous> (jquery-1.9.1.min.js:4)
  at Function.each (jquery-1.9.1.min.js:3)
  at init.each (jquery-1.9.1.min.js:3)
  at init.trigger (jquery-1.9.1.min.js:4)
  at bootstrap.min.js:6
  at o (bootstrap.min.js:6)=============

We have not installed anything new or updated any module.
¿Do you have any idea how can I solve it?
Thanks a lot

Comments

Marek 30 Nov 2017, 11:46

Hi, pablo.
I see two BO links in your profile. Which one I have to use?

pablo 30 Nov 2017, 13:12

First one → www.anabi.es The other was a testing site.
Thanks

Marek 01 Dec 2017, 00:20

I see the issue.
Unfortunately, I didn’t found a way to fix it. So I can only offer you to uninstall this slider version and install the new one. If you agree, I’ll do that for you.

pablo 01 Dec 2017, 08:23

That would be great.
I made a backup of my slides.
If it is a standard installation just send the file or link and I´ll do it.

Thanks for your help

Marek 01 Dec 2017, 14:34

Here is it https://www.dropbox.com/s/tf0apcz59qkx5b6/revsliderprestashop1.6.zip?dl=0

pablo 28 Dec 2017, 09:52

Hi.
Tried everything and does not work either.

Marek 28 Dec 2017, 11:31

I can’t help you more. Your support is expired almost 2 years ago

pablo 28 Dec 2017, 11:48

No worries, thanks anyway.

Marek 28 Dec 2017, 11:55

Thank you for understanding