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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 05.02.18, 13:45
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11221 - Backoffice problem

Hello there, i’m having a problem in the backoffice, when i try to edit a created product the website crashes, and also, the website is kind of slow, don’t know why, already speak with godaddy and they informed me that everything is ok with the server....
Anyway, let’s stay in the current problem:

https://imgur.com/BKFbEHK - This is the product in question (i’ve tried with others and the same hapens), when i click in the word “Vestido” - the website crashes and returns the following screen (https://imgur.com/Q9hokwM), any idea why this is happening?

This ticket does not depend on any other tickets.

Rudi (xasdown) 06 Dec 2017, 12:55

Hi marek, i don't have any experience in the server side... Is this a common problem?

Anyway i did not mess around with anything in the website, today i entered in the website and appears the following error: https://imgur.com/3RmjyIS

What happened? i absolutly did not mess around on the backoffice neigther on the front page neither in the code

Marek (marek) 06 Dec 2017, 14:23

That is not a common problem.
Please ask your hosting support to help you with that.
Isotope has been fixed. There was a lot of categories what you have added in the module settings

Rudi (xasdown) 06 Dec 2017, 15:15

Hello again, the website is all fucked up, can,t even add products....this is nothing to do with the servers, already talked to them

Marek (marek) 06 Dec 2017, 15:17

What's wrong? I don't see the issue http://awesomescreenshot.com/04f6ep2l02

Rudi (xasdown) 06 Dec 2017, 15:24

The front end is okish, but the problem now is backend i tryed to add a product and the following message appears:


Eatch day it's getting worst, new problems, and im not installing modules, not changing any files, don't know whats happening

Marek (marek) 06 Dec 2017, 18:56

But your problems are in the back office.
I see you are using Versão do PHP: 7.1.11. That is a reason of your problems. You have to downgrade your PHP to php 7.0.x

Rudi (xasdown) 11 Dec 2017, 14:19

Php version changed, still can't add a product

Marek (marek) 11 Dec 2017, 19:31

I just added a product without any problems http://louisefashion.net/12-casacos