• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 08.12.17, 06:15
  • Opened by: mirko
  • Closed by: Marek
  • Closed on: 15.12.17, 12:21
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11232 - Check mail please

Hello, you can check my template mail please?

you can say me what to do?

thanks

Comments

Marek 08 Dec 2017, 11:06

What exactly I have to check?

mirko 08 Dec 2017, 11:07

yes that is back you make me hope, I went well in production nothing works, you help me?

mirko 08 Dec 2017, 11:08

delete hosts configuration,

the site is public
same user e pass

mirko 08 Dec 2017, 11:11

- I’m having problems with mail templates and emails that are no longer on the site
- some modules are gone, even with the reset is not resolved, blog, bank transfer, carousel

Marek 08 Dec 2017, 12:06

I just registered in your shop and get an email:

As for modules, I need to know where your blog module must be?

mirko 08 Dec 2017, 12:08

the problem is register.it, for now work fine.

i have problem with module
read up
please

Marek 08 Dec 2017, 12:08

I need to know where your blog module must be?

mirko 08 Dec 2017, 12:09

i dont view blog

mirko 08 Dec 2017, 12:10

man has inserted so many contents of the modules, we can not reset everything and lose everything, there must be a way.

actually dont work,

blog, carouselbanner, customtabs product

Marek 08 Dec 2017, 12:17

Why did you lose some modules? have you moved to another hosting or server?

mirko 08 Dec 2017, 12:21

revolution slider. don’t display

mirko 08 Dec 2017, 12:24

yes, i’m migrate to new server

can you understand what it can be?

did you get into the backend?

do you want ftp?

mirko 08 Dec 2017, 12:41

i update the ftp access

Marek 08 Dec 2017, 12:45

Such problems are not including to support and you can read about that here https://themeforest.net/item/alysum-premium-responsive-prestashop-16-theme/2622574/support
if you ready to pay for that I’ll gladly help you.

mirko 08 Dec 2017, 12:47

why dont include? what kind of problems are they?
how much?

Marek 08 Dec 2017, 12:50

you moved your website and there could be any kind of problems not related to the theme or modules.
I suppose it will take up to one hour to find out and fix that so the price will be up to 20 euro

mirko 08 Dec 2017, 12:51

ok man proceed.

for revolution slider i find the problem, all custom hook are disabled.

mirko 08 Dec 2017, 12:53

the information entered in the form are saved in static files or in the database? I do not want to lose the contents, especially of custom product tabs

Marek 08 Dec 2017, 12:57

I understand I’ll make it smooth.
so for now you need to have blog link in your back office, right?

mirko 08 Dec 2017, 12:58

https://zoecosmetics.it/admin644nrd2kd

i update my profile access, the site is public, but in mainteinance

mirko 08 Dec 2017, 13:17

BO says: A mail directory already exists for the “it” language, but not for the default language (it) in / mails

I did as you told me

Marek 08 Dec 2017, 13:17

I don’t know what does that means. You have to ask prestashop support about that

Marek 08 Dec 2017, 13:21

I see the message in the blog

Table 'zoecosme_shop.psZ_xipposts' doesn't exist

what means there is no database tables. You have to move blog database manually from your old server to new one

mirko 08 Dec 2017, 13:27

ok man, i added a new db with a old backup.
I try to switch parameters?
are you working on it?

Marek 08 Dec 2017, 13:28

yes, you can, I’m not working right now

mirko 08 Dec 2017, 13:33

ok i see the BO, with blog filed,

but front end is offline

look

mirko 08 Dec 2017, 13:34

ok solved front is online

mirko 08 Dec 2017, 13:36

where is the name table of product custom tabs??
now is clean

mirko 08 Dec 2017, 13:42

marek, the customproducttabs is ok

NOW the last problem is in template mail

you read this?

Marek 08 Dec 2017, 13:43

Can’t you translate it?

mirko 08 Dec 2017, 13:45

Not. The problem are that i change your template, but the site send ever your template and not my template.
Maybe the problem is the default language en for mail?

mirko 08 Dec 2017, 13:47

it seems that some send them, others not, account account the right send, newsletter no.

Marek 08 Dec 2017, 13:47

you can upload your templates to the folder /themes/alysum/mails
update both folders, “en” and “it”

Marek 08 Dec 2017, 13:48

because newsletter is a module, and you can edit email templates separately for the module /web/modules/ps_emailsubscription/mails

mirko 08 Dec 2017, 13:48

I did that

Marek 08 Dec 2017, 13:52

and, whats the result?

mirko 08 Dec 2017, 14:06

arrive template not personalized

Marek 08 Dec 2017, 14:08

I don’t know why. Check files and languages

mirko 08 Dec 2017, 14:10

in BO i see the right template. view screenshot

but i have this message:
from the subscription to the pop up newsletter (which is the only newseltter registration form from which the confirmation email is recorded)

how i add a default language?

mirko 08 Dec 2017, 16:54

man, sorry i read now your answer, i would like blog in homepage content-bottom

Marek 09 Dec 2017, 12:33

blog is in content_bottom now

mirko 09 Dec 2017, 14:31

ok good.
i can disable in themesetting and after activate it with no problem?

Marek 09 Dec 2017, 14:32

Yes, right