- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 08.12.17, 06:15
- Opened by: mirko
- Closed by: Marek
- Closed on: 15.12.17, 12:21
- Reason: Closed
- Comment: Glad to help!
Ticket #11232 - Check mail please
Hello, you can check my template mail please?
you can say me what to do?
thanks
Comments
What exactly I have to check?
yes that is back you make me hope, I went well in production nothing works, you help me?
delete hosts configuration,
the site is public
same user e pass
- I’m having problems with mail templates and emails that are no longer on the site
- some modules are gone, even with the reset is not resolved, blog, bank transfer, carousel
I just registered in your shop and get an email:
As for modules, I need to know where your blog module must be?
the problem is register.it, for now work fine.
i have problem with module
read up
please
I need to know where your blog module must be?
i dont view blog
man has inserted so many contents of the modules, we can not reset everything and lose everything, there must be a way.
actually dont work,
blog, carouselbanner, customtabs product
Why did you lose some modules? have you moved to another hosting or server?
revolution slider. don’t display
yes, i’m migrate to new server
can you understand what it can be?
did you get into the backend?
do you want ftp?
i update the ftp access
Such problems are not including to support and you can read about that here https://themeforest.net/item/alysum-premium-responsive-prestashop-16-theme/2622574/support
if you ready to pay for that I’ll gladly help you.
why dont include? what kind of problems are they?
how much?
you moved your website and there could be any kind of problems not related to the theme or modules.
I suppose it will take up to one hour to find out and fix that so the price will be up to 20 euro
ok man proceed.
for revolution slider i find the problem, all custom hook are disabled.
the information entered in the form are saved in static files or in the database? I do not want to lose the contents, especially of custom product tabs
I understand I’ll make it smooth.
so for now you need to have blog link in your back office, right?
https://zoecosmetics.it/admin644nrd2kd
i update my profile access, the site is public, but in mainteinance
BO says: A mail directory already exists for the “it” language, but not for the default language (it) in / mails
I did as you told me
I don’t know what does that means. You have to ask prestashop support about that
I see the message in the blog
what means there is no database tables. You have to move blog database manually from your old server to new one
ok man, i added a new db with a old backup.
I try to switch parameters?
are you working on it?
yes, you can, I’m not working right now
ok i see the BO, with blog filed,
but front end is offline
look
ok solved front is online
where is the name table of product custom tabs??
now is clean
marek, the customproducttabs is ok
NOW the last problem is in template mail
you read this?
Can’t you translate it?
Not. The problem are that i change your template, but the site send ever your template and not my template.
Maybe the problem is the default language en for mail?
it seems that some send them, others not, account account the right send, newsletter no.
you can upload your templates to the folder /themes/alysum/mails
update both folders, “en” and “it”
because newsletter is a module, and you can edit email templates separately for the module /web/modules/ps_emailsubscription/mails
I did that
and, whats the result?
arrive template not personalized
I don’t know why. Check files and languages
in BO i see the right template. view screenshot
but i have this message:
from the subscription to the pop up newsletter (which is the only newseltter registration form from which the confirmation email is recorded)
how i add a default language?
man, sorry i read now your answer, i would like blog in homepage content-bottom
blog is in content_bottom now
ok good.
i can disable in themesetting and after activate it with no problem?
Yes, right