- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 09.12.17, 22:44
- Opened by: caroline
- Closed by: Marek
- Closed on: 29.12.17, 13:07
- Reason: Closed
- Comment: Glad to help!
Ticket #11247 - BUG NO SALES POSSIBLE / CLIENT FEEDBACK
Hello Marek,
I’m disapointed because I had a couple of feedback from trusted clients that cannot use the website at home.
The clients are using SAFARI 10.00 and an other one FF v43 (the issue is the same on the both browser)
- The client connects to her account then she clicks on something else she is disconnected (constantly)
I tryed also with my computer I have the same issue.
- The client add a product and click for checkouts → It makes her land to a page that says that she has no product
I tryed also with my computer I have the same issue.
(the only browser that is ok at home is my chrome and FFv57)… but I cannot told all my customer which browser to use.
I feer that this BUG has already makes me loose a lot of sales.
Could you please give me a quick feedback for this;
Comments
Hi, caroline.
I need to connect to your server through FTP. Please give me your hostname (server name or IP)
OK I have updated my account to give you those information. THANKs for a quick help
but it’s still empty
OK I have updated my account to give you those information. THANKs for a quick help
no no it’s ok
please check
(could you delete the screenshot) by the way please
any news ?
Hello Marek, please let me know how is it going soon I am woried
Don’t worry, I’ll try to fix it as soon as possible
It has to work fine now.
Please check your back office password for better security
it is not working :(
https://elladabijoux.com/fr/commande?step=1
I added few products and then I click checkout and it lands me on this page… (it says your shop cart is empty)
Note that I use SAFARI v10 & FireFox v43 and they both don’t work…
HEEEELP
Also I didn’t understood about
I just purchased a product in safari. Here is screenshot: http://media.promokit.eu/screenshots/monosnap/scr_20171210_192751.png
still not working with me … you are running the last version for safari that’s maybe why it works.
But what for all the 99% of my customers that does not how to use properly a computer … ?
Need to find something to fix this otherwise I REALLY LOOSE A LOT OF SALES LATELY
Please tell me you find why it has not worked :)
I also use firefox and chrome updated and it works
Reminder of version that is not working
Firefox v43 = KO
Firefox v57 (last version) = OK
SAFARI v10 = KO
SAFARI v11 (last version) = OK
CHROME v62 = OK
I found possible solution for you here https://www.prestashop.com/forums/topic/320619-cart-always-empty/
Great it seems to work. I’ll try more tomorrow.
BUT I still have the second issue, When I connect I land to the profile page (cf. screen shot).
I click on ‘Historic of command’ (same thing with all other pages, My address and stuff) and I am disconnected and land again to the page where I put my login and password.
I entered again my credential and now I land to the Historic page, then I clicked to home and it disconnected me again.
x I tryed to create a new account it makes the same thing.
Do you have something on your pocket for this issue ?
Bests;
Is the issue appears in old browsers only?
think so
I reproduced the issue with safari v10
it’s hard to find a fix because I don’t have an old safari