- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.12.17, 14:43
- Opened by: Pablo
- Closed by: Marek
- Closed on: 05.02.18, 16:09
- Reason: Closed
- Comment: Glad to help!
Ticket #11257 - Cart issue
Hi Marek,
There are some issue with the cart page,
i can´t see my cart to remove or add a product.
When i click to CART or CHECKOUT, direct me to the checkout page.
Could you check it?
Thanks
Pablo
Comments
I just checked theme templates and found out the link is generated automatically by prestashop platform. Looks like the cause of the issue is some setting in your back office. Unfortunately I don’t know what option exactly you have to manage
Hi Marek,
Maybe the issue is related to the last update of the module (Shopping Cart 2.0.1) and the theme lose the correct link??
Because cart page exist: https://test.resetpriority.com/en/cart ,
Yes, I also saw that link works fine, but for some reason, the link in theme goes with a suffix ?action=show
Hope you can find the solution,
otherwise its not possible to remove products from the cart.
Looking forward your news.
Try now, it should work
Its seems to work again,
Thanks.
Hi Marek,
do you remeber of this issue you fix it, is still working but, when you are loged whit an account its not working the CART link.
Could you check it?
thanks,
Pablo
do you still working on domain https://test.resetpriority.com ?
Yes still the same domain. change to: admin227
Hi Marek,
one more issue, the Blog comments is not working.
Could you check it? thanks
Could you please show me at a screenshot which cart link is not working?
Hi Marek,
Attached the image,
the CART link only works when you are not logged, as a registered user is not working.
Looking forwards your news thanks.
Try now
Nothing change, i clean cache… but its still not working
Try once again
The target its not right, the link is: https://test.resetpriority.com/en/order?step=1 it should be: https://test.resetpriority.com/en/cart
But now its not working neither without log out, nad the page /cart not exist
if you take a look into source code, you will see the link is https://test.resetpriority.com/en/cart?action=show but when you click, prestashop redirect it to https://test.resetpriority.com/en/order and I don’t know why.
It could be some back office settings
But now its not working neither if you are log out,
you can´t access to the cart in anyway,
you have been fixed it that preoviusly, and then i´ve noticed that not been working for registered customers.
I don´t change any back office settings, its strange,
please i need to fix it to be able to used the site, thanks
I spent over 2 hours to solve the issue and I figured out the reason is in the module “Klarna”.
Try to disable it and if I’m right, I would like to get compensation 20 Euro for my time. I suppose it will be fair
Hi Marek,
i appreciate your time spent on the issue,
but i disable and delete de module “Klarna” and nothing happens, still same problem cart link not working
I´ve tried to change using classic theme and CART link its working well,
and the link root send me to this: https://test.resetpriority.com/en/cart?action=show
The thing its that this issue is related to Alysum and if this important thing its not working, i can be able to used your theme, hope you understand it.
Looking forward to your news.
Pablo
Ok, keep trying to find a solution
Must be fixed now
Hi Marek,
The link seems to work, but its not working well as before i notice this errors:
- I don´t recive any feedback when i add a product, and the button remains blocked on hover
- The preview on the cart of the top its not working.
Please could you check it?
Thnaks.
I didn’t change anything, but it works fine for me
Hi Marek,
do you remeber of this issue you fix it, is still working but, when you are loged whit an account its not working the CART link.
Could you check it?
thanks,
Pablo
I don’t understand. The links works fine for me when I logged in
http://awesomescreenshot.com/0cf6f1nvbc
Hi Marek,
Since you made the last change, the cart is not working properly.
When you add some products to the cart:
- the cart icon doesn´t refresh, and the customer doesn´t see the updated icon of the purchased items as before. The icon on the cart only refreshes after changing to another page. This is not good.
- Also, the pop up with the added product disappeared, this is mandatory for us to have.
If you test with the classic theme everything works properly.
I´m not sure what you did to make the cart working again, but I need to fix this issues.
Thanks,
Pablo
I see js error in the console what comes with amazon module. Try to disable it and check if the issue is still there
Hi Marek I disable Amazon module but nothing, same problem.
Your website has strange behaviour, I had never seen it before.
Try now, it must work
Hi Marek,
Its seems its work nicely again,
As you can see i´ve been working with a clean new prestashop and add your theme and some modules, adding just few css changes.
Its strange this kind of errors, i just want the site work properly, testing all the steps.
I will try to add the Amazon module so i hope it will work.
Thanks for your support,
Regards
Pablo