- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 10.01.18, 03:46
- Opened by: Johanne Lang-Davis
- Closed by: Marek
- Closed on: 05.02.18, 13:50
- Reason: Closed
- Comment: Glad to help!
Ticket #11389 - Problems with Product display
Hi,
I am getting a strange problem on the product page. I have only uploaded 1 picture yet my store is showing the picture overlaying another picture (see below.
Also
For the options I have selected “radio Buttons” yet the store is showing boxes into which it is trying to put the text which isnt working. Is there a way to make the radio buttons display properly.
I am also getting a link to a popup box on every page shown as the greyed out “Size Chart” this pops up a page on how to measure clothes. Not certain how I got this I think it came with the template but I dont know how to get rid of it. Please help.
I have attached a screen shot showing the problem.
Johanne
Comments
Hi, Johanne.
1. I have a fix for the first issue, but I need access to your server through FTP to implement it.
2. That is a design of the theme, but if you want, I can make radio buttons default view
3. Just disable “Size guide” module
Hello
3. I disabled the size guide and that worked.
1 & 2 Am I able to do the fix? I am happy for radio button the be the default
Can you also tell me how to get ride of the text “availability” I have attached a screen shot. I am not using Presta shop for inventory control and dont want this text to show.
Johanne
1 & 2 requires complex css fix and I can’t describe you what to do, I only can fix it on live site
Remove availability text
How do I get you the info to do the fix then please.
and are you able to fix “availability” as we;;
to fix “availability” label
add following CSS code to the “Theme Settings” module “Custom CSS” section
How do I get you the info to do the fix then please.
and are you able to fix “availability” as we;;
How do I give you my ftp information so you can fix the problem
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile
I have updated the profile for ftp details.
I was told use port 21 but there was nowhere to put that detail.
The fix for availability worked well thank you.
Can you let me know when you have fixed the other problem please.
Regards
Johanne
The Horsemans Shop
The issue has been fixed. Please check it out
Please also make a backup of the theme
Hi,
Thank you that all appears to be working properly now.
However my megamenu is not working at all. Not even the menu on the left hand side is working. Also the pictures that appear as thumbnails when looking at the category are huge how do I make them smaller.
I have attached a screen shot showing a product and the menu path and the main menu will not show it could you please look at this
Also how do I back up the theme I have no idea.
Johanne
I don’t understand the issue with menu, I just checked it in your website and all works fine.
As for backup please ask your hosting support about that
The Mega Menu is not working at all. WHen a top level item is selected from the top menu it does not open up to show the sub categories only on the side menu not the top. And the side menu does not show all the categories on the first 2 levels.
If you look at the screen shot you can see the directory path for the article yet the menus will not show that level.
Also How do I make the pictures in the thumbnail view smaller they are huge and look terrible
Johanne
1.
2. What thumbnail pictures do you mean?
Where do I fine the “Edit Menu Item” please.
Here is a picture of what I mean bu ‘Thumbnail”
1. You can find menu tutorial here https://alysum5.promokit.eu/documentation/#flex_menu
2. Here is your solution
ok thank you I will try
That is what I already had and I am getting the bad layout see attached picture
I followed your instructions regarding the top menu but when you hover over “Books & DVDs” the sub categories are not displaying correctly. I can only see B and D not the words. Can you tell me what I have done wrong please
but you didn’t add any content to enabled sections. You can find menu tutorial here https://alysum5.promokit.eu/documentation/#flex_menu