• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.01.18, 10:04
  • Opened by: Alain Collard
  • Closed by: Marek
  • Closed on: 01.02.18, 17:35
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11442 - Acces to "Modules and Services"

Good morning

I installed the last version of the theme. Even if it’s sounds to work, I get an error when I try to access the “Modules and services” page :

Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

How to fix this ?

Regards

Alain

Comments

Marek 17 Jan 2018, 10:06

Hi, Alain Collard. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Alain Collard 17 Jan 2018, 10:35

It’s updated

Marek 17 Jan 2018, 11:23

Look like BO passwords is wrong, could you please check it out?

Alain Collard 17 Jan 2018, 11:56

it’s ok now

Marek 17 Jan 2018, 12:32

I see the issue.
Can I get apache logs to see where is the error?

Alain Collard 17 Jan 2018, 14:01

here is the log of the error

[Wed Jan 17 14:00:58 2018] [error] [client 2a02:a03f:5039:2c00:117d:1779:6dd0:b780] FastCGI: server “/home/clients/69d92e0459d4898fda212bc1b84225a8/.config/apache/lonolulu.com/.fpm/php5.external” stderr: PHP message: PHP Fatal error: Cannot declare class CompareProduct, because the name is already in use in /home/clients/69d92e0459d4898fda212bc1b84225a8/www.lonolulu.com/modules/pk_compare/classes/CompareProduct.php on line 158, referer: https://lonolulu.com/nuavraahmwxjast7/index.php?controller=AdminDashboard&token=44c941aba7e41cfd496c4218b0bc6325

Marek 17 Jan 2018, 14:12

The issue has been temporary fixed by disabling Compare Products module. Now I keep trying to find a source of the issue

Marek 17 Jan 2018, 14:15

I just found the module ttcompare uses the same class “CompareProduct”. So now I have disabled that module and enabled Promokit compare module