• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.01.18, 12:48
  • Opened by: Marc Gusils
  • Closed by: Marek
  • Closed on: 08.02.18, 11:29
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11444 - Install theme 1.6

hello I try to install the theme throught the admin And I got this message ( screenshot )
can u help me ?

thanks,

Rémi Pathier
Chacunsoncafe

Comments

Marek 17 Jan 2018, 12:49

Hi, Marc.
Have you unzipped downloaded archive first?

Marc Gusils 17 Jan 2018, 12:53

yes, I uploaded only the zip of 1.6

Marek 17 Jan 2018, 12:55

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Marc Gusils 17 Jan 2018, 13:37

Ok done, thanks !

Marek 17 Jan 2018, 13:39

I’m not able to login to your back office with provided details

Marc Gusils 17 Jan 2018, 14:14

Ok my bad can u try again ?

sry

Marek 17 Jan 2018, 14:21

Look like you have file size limit on your server.
Try to upload the theme archive to the “themes” folder and install through the GTP form

Marc Gusils 17 Jan 2018, 14:40

Already tried, but got another error, u can try

Marek 17 Jan 2018, 14:43

Looks like you have wrong folders permissions. Try to set CHMOD 777 for “modules” and “themes” folder

Marc Gusils 17 Jan 2018, 14:53

Done but still the same problem

Marek 17 Jan 2018, 14:54

It’s definitely not a theme issue.
Try to set 777 for all folders in your prestashop. After installation you can change permissions back