• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 20.01.18, 23:36
  • Opened by: Sandrine T
  • Closed by: Marek
  • Closed on: 04.05.18, 23:37
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11472 - Many Hook bug Help me please.

Hi friends,

I have several problems with the hook. My theme is AWKWARD with 1.6.1.12 version prestashop

1/ The first one is the smallslider hook that does not work even though it is enabled in Position and Home Page.
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2/The pk_newsletter hook indicates an error message as soon as you type your email address.

{{}}
3/ Block Categories: The description to present the category is to display on the image presenting the category and not below the image. So the description is illegible and so it is for each description of a category.
{{}}
4/ How to remove this hook ? I search in the themesetting on the home page I can not find it

It’s a french store:
www.ilovhair.fr Thank you so much

Comments

Marek 20 Jan 2018, 23:38

Hi, Sandrine.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back office, to try to help you

Sandrine T 22 Jan 2018, 21:03

Hi Marek

I added all the necessary information in my profile.
Something else. The Home category is pointing to a 404 error( https://www.ilovhair.fr/index.php?controller=404) . There must be a problem in the flexmenu. The rewrite url is bad

Thank you

Sandrine T 22 Jan 2018, 22:48

Hi Marek

I added all the necessary information in my profile.
Something else. The Home category is pointing to a 404 error( https://www.ilovhair.fr/index.php?controller=404) . There must be a problem in the flexmenu. The rewrite url is bad

Thank you

Marek 22 Jan 2018, 22:53

1. Menu has been fixed, I just selected “home” link in the menu settings.
2. small slider works in the column only
3. The issue has been fixed. Please check it out
4. “Block Categories” - Give me a link to page please
5. What hook you want to remove?

Sandrine T 23 Jan 2018, 16:17

Hi Marek

thank you very much for your response
I have many bugs with my new theme

1 / when we click on the cart icon the url revise to index (https://www.ilovhair.fr/index.php) and not basket
2 / the newsletter still does not work When you add your email address and validate an error message says that the email is already registered and that each time. ( see picture attach: newsletter.issue)
3 / The CustomerReinsurance module is added in Position in the BO footer but does not appear in the front office footer( see picture attach “issue-Customer reassurance block-displayfooter”)
4 / the hook “Customer referral program” is active in the back office but is not active in front office. I simulated several commands and nothing is displayed. ( see picture attach, “issue-Customer referral program”)

5 / What should be changed in the tpl for the breadcrumb to be left and not right?
6 / For categories, here are sample pages. All descriptions add in BO in prestashop are displayed on the images and therefore it is illegible. In my old theme the description appeared under the category image
Url: https://www.ilovhair.fr/index.php?id_category=261&controller=category&id_lang=2 https://www.ilovhair.fr/index.php?id_category=246&controller=category&id_lang=2 https://www.ilovhair.fr/index.php?id_category=247&controller=category&id_lang=2 https://www.ilovhair.fr/index.php?id_category=248&controller=category&id_lang=2 https://www.ilovhair.fr/index.php?id_category=254&controller=category&id_lang=2 , Etc….
7/5. What hook you want to remove? ( see picture attach please)
Thank you so much
Have a good day

Sandrine T 23 Jan 2018, 16:22

Sorry
I forgot the hook to delete in image ( picture attach)

Marek 24 Jan 2018, 14:43

1. cart fix:

#shopping_cart {z-index:99}

2. must be fixed now
3. Something wrong with that module, maybe try to reinstall it
4. Where that module has to be shown?
5. Fixed
6. Fixed
7. Fixed.

Please make a backup of your website

Sandrine T 28 Jan 2018, 20:56

Hi Marek

thank you very much for your response
1 / when we click on the cart icon the url revise to index (https://www.ilovhair.fr/index.php) and not basket

Thank you the basket is fixed but now we can not access the cart from the home page what is wrong for an e-commerce site. The customer must be able to see the contents of his basket and now it is not possible.

2/ The Home category ( Accueil in french) is pointing to a 404 error( https://www.ilovhair.fr/index.php?controller=404)
3/
when I add a product for exemple this product https://www.ilovhair.fr/index.php?id_product=11&controller=product&id_lang=2. I choose the method of payment by check or bank transfer. When I click on The call to action “Other payment method” " Autres moyens de paiement " in french the url doesn’t refer to any link, while it should refer to the payment method and the same for “Return to the cart” " Retourner au panier” in french. ( see picture attach

Marek 29 Jan 2018, 10:56

1. you didn’t add a fix

#shopping_cart {z-index:99}

2. Go to menu settings and change the link to home page
3. I don’t see any problem with that. For me the link work find and I’m back to payment options
https://www.dropbox.com/s/ivuxo4e3qwczt9p/Screenshot%202018-01-29%2010.55.09.png?dl=0

Sandrine T 01 Feb 2018, 16:58

Hello Marek
thank you so much

I have a question.
For attribute_list I try to change the height and the width because the pictures attribute are so small
I modified the product. tpl line 617 and Product.css 124-125line and product list colors. tpl line 29 , Alysum.css line 194/195 and 211/212 And no change. I want that the picture attribute.
I want the product attributes in the drop-down list to be bigger with , height:80px, width:80px
Can you help me please ?
Best regards
Sandrine

Marek 01 Feb 2018, 20:55

Hi, Sandrine.
Please give me a link to product page where I could see the issue

Marek 02 Feb 2018, 12:47

Hi, Sandrine. The issue has been fixed. Please check it out

Sandrine T 02 Feb 2018, 16:35

Hi Malek
it’s perfect !!!!
What have you change ?? Which have the files and the lines changed ?

Marek 02 Feb 2018, 16:37

Go to Theme Settings > Custom CSS, and find a code there

Sandrine T 02 Feb 2018, 17:08

Global Css or Alysum Css ??

Marek 02 Feb 2018, 17:11