- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Marek
- Private: No
- Open Date: 25.01.18, 21:00
- Opened by: leonardo miramontes
- Closed by: Marek
- Closed on: 08.02.18, 15:17
- Reason: Closed
- Comment: Glad to help!
Ticket #11506 - 500 Server Error
Hi good day.
I’m doing tests on a backup project (test). Only when loading the theme Venedor 1.6.x It shows me error 500.
Please support me, I need my production project to be stable with this topic.
Comments
Hi, Leonardo.
Please update necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
ready have been changed
Will there be an answer or will there not be an answer?
Sorry for the delay. Working on your issue
Unfortunately I’m not able to login
These are the data for BO:
TCSAdmin@tijuanachromeshop.com
the password is the one we have in the profile fields
This is the domain, only that we had to put it in maintenance for the errors that load when installing the theme
https://www.tijuanachromeshop.com/index.php?
But the link is not working for me https://tijuanachromeshop.com/TCS_ADMIN/index.php?controller=AdminLogin&token=61afbff3e3fc85c38b9da7
you can try with this link, please
https://www.tijuanachromeshop.com/PTCS16
I understand … this link did not update it, it’s a new project
now it’s ok, I’m installing the theme
Thanks for your time
The theme has been installed.
Do you know why I could not upload the subject correctly? The theme was uploaded by 2 different media, 1 by FTP and the other by prestashop.
The problem was with popup module what didn’t want to install.
That module was yours?
Hi.
At the time of uploading a layer, I do not get the option to add
Sorry. We are presenting problems with the subject when using venedor again
What’s the problem?
At the moment of using the theme venedor I get this message
Temporary fix is to disable popup module.
I’ll try to fix it as soon as possible
Thank you
I could already install using the theme venedor, only at the time of using it disable the pop-up module.
Only if you can support me with tracking, when loading a layer, I do not have the option to add
The slider has been updated and the issue is fixed
does not respect the margin
try now
Hi.
Thank you, I have another doubt…
I have another question, in the PromoBanner Block module
I no longer appeared in the FO
I made a change of image and from there I already had the problem. I received the module and even then I did not have an answer
also the Manufacturers slider stopped working
You have to disable/uninstall unconfigured modules first (twitter and instagram)
how can I make my slider repeat itself constantly?
What slider do you mean?
In general, at the end of each layer will be repeated automatically
when it ends in the last presentation it stays fixed
here is it