• Closed by: Marek
  • Closed on: 08.02.18, 15:17
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11506 - 500 Server Error

Hi good day.

I’m doing tests on a backup project (test). Only when loading the theme Venedor 1.6.x It shows me error 500.

Please support me, I need my production project to be stable with this topic.

Comments

Marek 25 Jan 2018, 21:03

Hi, Leonardo.
Please update necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

leonardo miramontes 25 Jan 2018, 21:20

ready have been changed

leonardo miramontes 26 Jan 2018, 19:46

Will there be an answer or will there not be an answer?

Marek 26 Jan 2018, 19:47

Sorry for the delay. Working on your issue

Marek 26 Jan 2018, 19:48

Unfortunately I’m not able to login

leonardo miramontes 26 Jan 2018, 19:54

These are the data for BO:
TCSAdmin@tijuanachromeshop.com

the password is the one we have in the profile fields

This is the domain, only that we had to put it in maintenance for the errors that load when installing the theme
https://www.tijuanachromeshop.com/index.php?

leonardo miramontes 26 Jan 2018, 20:06

you can try with this link, please

https://www.tijuanachromeshop.com/PTCS16

leonardo miramontes 26 Jan 2018, 20:12

I understand … this link did not update it, it’s a new project

Marek 26 Jan 2018, 20:13

now it’s ok, I’m installing the theme

leonardo miramontes 26 Jan 2018, 20:16

Thanks for your time

Marek 26 Jan 2018, 20:19

The theme has been installed.

leonardo miramontes 26 Jan 2018, 23:33

Do you know why I could not upload the subject correctly? The theme was uploaded by 2 different media, 1 by FTP and the other by prestashop.

Marek 26 Jan 2018, 23:36

The problem was with popup module what didn’t want to install.

leonardo miramontes 27 Jan 2018, 00:04

That module was yours?

Marek 27 Jan 2018, 00:06

leonardo miramontes 27 Jan 2018, 01:16
leonardo miramontes 29 Jan 2018, 19:28

Hi.

At the time of uploading a layer, I do not get the option to add

leonardo miramontes 29 Jan 2018, 21:48

Sorry. We are presenting problems with the subject when using venedor again

Marek 29 Jan 2018, 21:48

What’s the problem?

leonardo miramontes 29 Jan 2018, 22:31

At the moment of using the theme venedor I get this message

Marek 29 Jan 2018, 23:57

Temporary fix is to disable popup module.
I’ll try to fix it as soon as possible

leonardo miramontes 30 Jan 2018, 00:09

Thank you

leonardo miramontes 30 Jan 2018, 01:34

I could already install using the theme venedor, only at the time of using it disable the pop-up module.

Only if you can support me with tracking, when loading a layer, I do not have the option to add

Marek 30 Jan 2018, 11:19

The slider has been updated and the issue is fixed

leonardo miramontes 30 Jan 2018, 23:50

does not respect the margin

Marek 31 Jan 2018, 09:58

try now

leonardo miramontes 31 Jan 2018, 20:00

Hi.
Thank you, I have another doubt…

I have another question, in the PromoBanner Block module
I no longer appeared in the FO

I made a change of image and from there I already had the problem. I received the module and even then I did not have an answer

leonardo miramontes 31 Jan 2018, 20:38

also the Manufacturers slider stopped working

Marek 31 Jan 2018, 23:26

You have to disable/uninstall unconfigured modules first (twitter and instagram)

leonardo miramontes 01 Feb 2018, 19:58

how can I make my slider repeat itself constantly?

Marek 01 Feb 2018, 20:40

What slider do you mean?

leonardo miramontes 01 Feb 2018, 21:09

In general, at the end of each layer will be repeated automatically

when it ends in the last presentation it stays fixed

Marek 01 Feb 2018, 21:11

here is it