Support will be provided with delays until 3 June. We are sorry for the inconvenience.
We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 14.03.18, 12:07
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11531 - Theme auto update doesn't update

it say it did, but it didn’t.
I made a backup, changed cache and force compile option as it should be.

Can you check?

This ticket does not depend on any other tickets.

Marek (marek) 30 Jan 2018, 10:39

The issue has been fixed. Please try update now

mehmet (mehmet) 30 Jan 2018, 10:55

I did, it resulted "upgrade" notification to 3 modules of yours and I upgraded them. Besides it rolled back all of the customization like font-sizes, font-types, colors and some content, the newly added blog and page builder modules didn't show up. So;

1. I have ro restore from backup. Is there a way to keep these customizations and do the update. It's unacceptable to do every customization on every update
2. How I will get the new modules?

Marek (marek) 30 Jan 2018, 10:58

1. Yes, that's my fault. I'll fix that right now.
2. you already have new module, just find them in your BO and install

Marek (marek) 30 Jan 2018, 11:00

I just removed customer css file from update archive, now you will keep your files after update

mehmet (mehmet) 30 Jan 2018, 11:08

I have to restore first I assume? it's not just css actually, preferences on product settings are also modified somehow. footer content rolled back also. There is a problem with the search panel too, it's style is broken.

found new modules and installed them though.

Marek (marek) 30 Jan 2018, 11:20

Strange, I didn't notice that during testing.
I'll try to figure out whats wrong with update

Marek (marek) 31 Jan 2018, 11:43

I just have tested update and didn't see any settings changes.
the fix for search if following:

body .pk_search_result {
  background: #fff;
  padding: 1rem;
  max-width: 488px;
body .ui-helper-hidden-accessible {
  display: none
mehmet (mehmet) 31 Jan 2018, 11:52

Well, I will restore back the site and clone this one to a subdomain just to show you how messed up it's. Not only the settings, contents stored on modules are also changed like the footer content. I'll send you after setup.

is the search panel problem only related to me?

Marek (marek) 31 Jan 2018, 11:53

1. Ok, waiting for you.
2. no, it's a visual bug

mehmet (mehmet) 02 Feb 2018, 13:36

Hi, I have cloned updated version to Restored version is in the root. As far as I can see,

1. custom style reverts back or overridden.
2. content in the footer (which is a module data) is overridden.
3. some template that I modified reverts back.

you can also have a look at both.

So; is there a safer way to update to keep customizations? I mean I even prefer to update by comparing old and new files and selective updating file by file rather than searching for what's broken after update? it's really annoying.

Marek (marek) 03 Feb 2018, 12:36

Hi, mehmet.
1. Yes, I already fix that for further updates.
2. I'll check that out
3. To avoid that, you have to use child theme

Marek (marek) 07 Feb 2018, 14:06

I have tested update and didn't notice footer changing. Footer configuration saved in database, but update is about files only