• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 02.02.18, 16:35
  • Opened by: Rafael Chavez
  • Closed by: Marek
  • Closed on: 06.05.18, 20:19
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11567 - Flex module menu and Istope do not work

http://sexshop.magiayseduccion.com/ The following modules do not work

1. The Flex menu module does not work
2. The Isotopo module does not work

* Send an email to support@promokit.eu To update the URL and BO-Office *

Comments

Marek 02 Feb 2018, 18:58

Hi, Rafael.
Here is the solution for you: http://alysum5.promokit.eu/documentation/#faq2 Or another way: Update the theme to latest version. There is available new menu module.
As for isotope module, try to clean prestashop cache

Rafael Chavez 03 Feb 2018, 07:46

The Isotopo module does not work, I want to add products and you can not. Also clean the cache

Marek 03 Feb 2018, 12:30

Your server blocks Ajax requests. Please ask your hosting support to fix that.
Here is an example of blocked request http://sexshop.magiayseduccion.com/modules/pk_isotope/ajax.php?cID=5

Rafael Chavez 04 Feb 2018, 06:47

After making the changes you suggested and cleaning the cache, the content of the website was blank

Marek 04 Feb 2018, 10:50

I just enabled Page builder for you http://media.promokit.eu/screenshots/monosnap/scr_20180204_104920.png

Now you have to build your home page

Rafael Chavez 05 Feb 2018, 06:16

Receive a warm greeting

Appreciable Marek, I thank you for your support, but I do not use “Homepage Builder” and it would take me more time to learn. The store needs to have products for sale. I will be very grateful if you help me to leave the weed page perfect, with modules that are installed in the Complex theme. I reiterate my request to fill the page with products.

I attach the image by which I have opted for the best management of the website

Marek 05 Feb 2018, 10:23

Something wrong was with isotope module, now it must work

Rafael Chavez 05 Feb 2018, 19:37

Receives a warm greeting.

I started uploading products to the page and wanted to place products on the front of the page (isotope module), I saved the changes and could not see the changes, so I went to clean the prestashop cache and the front of the page went blank.
Every time I make a change of category or menu from the top, the changes are not reflected, I have to clean the cache to see it, but if I do that the whole content is blank.

Is there a way to see the changes changes without needing to clean the prestashop cache?

Marek, I appreciate your support and help in solving the problem.

Marek 05 Feb 2018, 23:16

Hi, Rafael.
I already know about the issue. I’ll try to find a fix tomorrow

Rafael Chavez 07 Feb 2018, 06:02

Receives a warm greeting

Marek, I’m still waiting for a solution to the problem.

I await your response as soon as possible.

Rafael

Marek 07 Feb 2018, 10:42

Sorry ,for the delay. Working on the issue right now

Marek 07 Feb 2018, 11:00

The issue has been fixed. Please check it out
Sorry for the inconvenience.

Marek 07 Feb 2018, 11:00

The fix will be available in the update

Rafael Chavez 07 Feb 2018, 14:29

I just added products to the front of the page (isotope module) I have put new products and the changes are not on the website. I am afraid to clean the prestashop cache and leave the web page blank.
Do I need to always use the prestashop cache?

Marek, I continue to thank you for your support

Rafa

Marek 07 Feb 2018, 14:41

Try to save isotope settings now. If it will now help you, don’t afraid to clean cache now

Rafael Chavez 07 Feb 2018, 15:06

Now save the changes, but it can only be reflected when the prestashop cache is cleaned
Will I always have to use the prestashop cache?

FLEX MENU

I have problems with the menu, super puts the menus.

thanks for your support

Marek 07 Feb 2018, 15:25

That’s strange because the clear cache function is there parent::_clearCache($this→templateFile);
As for menu, these bugs already fixed in the new version, and I’ll add them to your website

Marek 07 Feb 2018, 15:31

done

Rafael Chavez 07 Feb 2018, 15:31

I installed the latest version. if you help me add to verify those files and add them.
if it is a bit uncomfortable that each modification has to be pressed to clear prestashop cache

I hope the solution in the brevity

Thank you

Marek 08 Feb 2018, 12:40

Hi, Rafael.
I’ll try to fix that in the new theme version