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FS#11611 - Wrong language in email

Hello, i have a problem with some customers of Prestashop.
I use italian language in prestashop and your theme and it works great.
Some user as “Chiara Pirotta” receive email from prestashop (as cart and order update) in english with english email templates.
I need understand why....
That user have italian language in prestashop settings, but as you can see in attachment, email are sanded in english.
Can i solve this?

Thanks
Diego

This ticket does not depend on any other tickets.

Marek (marek) 08 Feb 2018, 11:33

That is not related to the theme. Unfortunately I have no idea what could be wrong

Diego (aircrescio) 08 Feb 2018, 12:04

Why not? I use your email templates... and for some user not works and use English template

Marek (marek) 08 Feb 2018, 12:04

Because email template are just html files and can't affect to any user settings

Diego (aircrescio) 08 Feb 2018, 13:19

Ok, but how is it possibile that only for some user don’t works?

Marek (marek) 09 Feb 2018, 12:01

I don't know. Prestashop is a big platform, but the theme is only a small visual part. You have to check all probable settings in your back office, or ask prestashop community

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