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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 14.03.18, 12:09
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11611 - Wrong language in email

Hello, i have a problem with some customers of Prestashop.
I use italian language in prestashop and your theme and it works great.
Some user as “Chiara Pirotta” receive email from prestashop (as cart and order update) in english with english email templates.
I need understand why....
That user have italian language in prestashop settings, but as you can see in attachment, email are sanded in english.
Can i solve this?


Schermata 2018-02-07 alle 17.... (528.2 KiB)
Schermata 2018-02-07 alle 18.... (135.6 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 08 Feb 2018, 11:33

That is not related to the theme. Unfortunately I have no idea what could be wrong

Diego (aircrescio) 08 Feb 2018, 12:04

Why not? I use your email templates... and for some user not works and use English template

Marek (marek) 08 Feb 2018, 12:04

Because email template are just html files and can't affect to any user settings

Diego (aircrescio) 08 Feb 2018, 13:19

Ok, but how is it possibile that only for some user don’t works?

Marek (marek) 09 Feb 2018, 12:01

I don't know. Prestashop is a big platform, but the theme is only a small visual part. You have to check all probable settings in your back office, or ask prestashop community

Diego (aircrescio) 28 Feb 2018, 13:34

I can’t understand but you can’ Help me???

Marek (marek) 28 Feb 2018, 22:58

This question is not related to the theme. Have you tried to ask help in prestashop community? https://www.prestashop.com/forums/

Diego (aircrescio) 04 Mar 2018, 12:16

i don't find solution there.

Diego (aircrescio) 04 Mar 2018, 12:21

Try to change email of "Diego Crescini" customer with your email. it's my user... for test order.
If you try to re-send email of order you can see that you receive english email.
Try with order: BWKAUWHIT of Diego Crescini.
And in customer chronology you can see also in attachment, some emails are sent in english.

Schermata 2018-03-04 alle 12.... (536.5 KiB)
Marek (marek) 04 Mar 2018, 12:57

It's not related to the theme, sorry