• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 14.02.18, 01:42
  • Opened by: Elio Desina
  • Closed by: Marek
  • Closed on: 17.03.18, 00:04
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11669 - Problema con i prodotti

Buongiorno,

sto riscontrando molti problemi nella sincronizzazione dei prodotti, quando creo un nuovo prodotto non viene visualizzato nella home page, vedere file allegato…

L’immagine è presente nel prodotto ma il template non me la visualizza.

Come mai?

Comments

Marek 14 Feb 2018, 10:41

Hi, Elio.
Try to clean prestashop cache

Elio Desina 14 Feb 2018, 11:20

First problem solved.

I have tried that during a purchase, in the address section, I do not indicate any entries come (city, country, state, cap, via, phone …) why? where do I have to configure them?

SEE ATTACHED IMAGE

Marek 14 Feb 2018, 12:16

Give me a link to your shop to see the issue

Marek 14 Feb 2018, 12:56

Looks like it’s disabled in the BO. I just checked our demo and there is all works fine http://media.promokit.eu/screenshots/monosnap/scr_20180214_125548.png

Are you sure you didn’t disable such options?

Elio Desina 14 Feb 2018, 13:00

BO? what do you refer to? on some things I’m not very experienced … is it a preset?

Marek 14 Feb 2018, 13:31

Sorry, I mean Back Office. If you didn’t change any settings I’ll continue to investigate the issue

Elio Desina 14 Feb 2018, 13:49

no I did not touch anything … I also tried to uninstall prestashop and install everything again, but it does not work … What can it depend on?

I show you the following details:
prestashop version: 1.7 Latest recommended version

Then I simply installed the template directly from the prestashop theme settings, loading the following zip (alysum-v.5.1.5.zip)

everything here … could it depend on the recent version of prestashop? or not?

Unfortunately this prevents me from working on e-commerce.

Marek 14 Feb 2018, 14:19

I’m working to find a reason. I’ll let you know as soon as possible

Marek 14 Feb 2018, 14:22

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

Marek 14 Feb 2018, 16:11

Looks like BO Login is wrong, it must be an email

Elio Desina 14 Feb 2018, 16:17

I do not update the email, in which case the login email is elio.desina@gmail.com

when I go to update and save it, I can fill out “novaargo” again

Marek 14 Feb 2018, 17:03

Could you please switch to default prestashop theme and check the issue there? I already checked out and all theme files are correct.

Elio Desina 15 Feb 2018, 17:37

Hello Marek, in fact, the problem is also visible on the basic template of prestashop, now I’m trying a problem with an older version of Prestashp.

I will update you on the problem.

Marek 15 Feb 2018, 20:11

ok, waiting for you

Elio Desina 17 Feb 2018, 08:56

Hi Marek,

how do I configure the menu like the one you have in the demo (see image).

I can not understand why mine is so bad.

I await your news.

Elio

Elio Desina 17 Feb 2018, 09:00

I would also like to understand why products come out so big …

this thing is very bad.

(see the attached picture)

Elio Desina 17 Feb 2018, 09:05

New URL Access Login Prestashoop: http://www.byprint.it/fpnxo7hsnwehe3fy

Marek 17 Feb 2018, 10:40

Here is solution for the category page:

Marek 17 Feb 2018, 10:41

As for menu, you have to add a content, I don’t understand what’s the issue

Elio Desina 17 Feb 2018, 23:52

I would also like to understand why products come out so big … this thing is very bad.
(see the attached picture)

Marek 17 Feb 2018, 23:52

See the screenshot above

Elio Desina 21 Feb 2018, 01:08

Hello, how come I do not load the slider revolution templates?

The moment I click on “Submit” I get the error like the one in the picture.

A little bit for all the templates.

I await your urgent reply.

Marek 21 Feb 2018, 08:16

it means the slider with such ID is already exist. Try to import it manually. You can find the link to download slider archive in the readme file

Elio Desina 26 Feb 2018, 12:12

Bungionro,

I keep having the following problem:

see the attached toto and the difference in the menu between your template and my template:

- how come you do not see the icon (+ and -)
- why does the submenu overlap?

I await your directions to set the menu like that of your demo template in the attached photo.

Marek 26 Feb 2018, 12:28

The issue has been fixed. Please check it out

Elio Desina 26 Feb 2018, 12:58

the first mistake has been solved! I waved something? if I install it on another hosting / domain will give me the same errors?

Another question:

why are you seeing the products of a brand from the furniture cutting me both the writing as the price and the image? see the attached photo.

Marek 26 Feb 2018, 13:18

Yes, looks like it’s a visual problems with the theme, so when you will install another hosting use files from your current one.
Second issue is fixed as well

Elio Desina 27 Feb 2018, 09:33

prices are still cut, can you proceed with the adjustment?

see attached photo.

Marek 27 Feb 2018, 10:47

Yes, I see now.
Try following fix:

@media (max-width:768px) {
.product-description {padding-bottom:20px}
}
Elio Desina 01 Mar 2018, 18:52

Hi, sorry for bothering you.
header number: Header # 6, but only the search field comes out to me, while the “CATEGORIES” menu and the “FREE DOMESTIC DELIVERY” field do not go out in my menu, how do I set them up?

I attach photos to see the difference.

Marek 01 Mar 2018, 19:05

I just make your header like in our demo. Here are necessary modules in the header hook

Elio Desina 01 Mar 2018, 19:20

Thank you!!!!!

Another question:
how come from my mobile menu can you see with a border? and without the word “menu”?
How can I set these settings?

Marek 01 Mar 2018, 19:23

There is an old menu module in our demo, and we will update it soon. You already have new menu.

Elio Desina 01 Mar 2018, 19:39

Two last questions and today you do not stress anymore …

1 - Why do not I drop the pull-down menu anymore? Did I deactivate something? Which module should I use for the drop-down menu?
It has been deactivated as far as I have eliminated the basic categories from prestashop.

2 - Since this site I have to upload it to another hosting, and byprint.it is just a test, as I anticipated a few days ago, which FTP folder I have to copy in order to apply on the new hosting all the site with the configurations made to date?

I attach photos with the folders in my FTP:
folder: public_html> photo

Marek 01 Mar 2018, 21:09

1. fixed.
2. Try to copy “modules” and “themes” folders.

Elio Desina 01 Mar 2018, 21:53

perfect, only thing came out a problem with the search in the menu, why?

Elio Desina 01 Mar 2018, 23:55

In addition to the error described above, I am also attaching the following error:

the menu error has returned!

See photos.

Marek 02 Mar 2018, 11:25

Sorry, Now menu icon is fixed and search is removed

Elio Desina 02 Mar 2018, 11:39

Hi, can I ask you for information? I have problems with prestashop, it does not make me modify the products, it loads the page but it does not open the products … could you help me or could you tell me who to contact? excuse the non-inherent question.

Marek 02 Mar 2018, 12:15

That is an issue with custom tabs module what we already fixed. try to disable that module until the next update

Elio Desina 03 Mar 2018, 10:22

Good morning,

in the desktop view everything is ok!

1 - from the mobile does not exit the search bar … why? (see image 1 attached)

2 - the menu continues to exit with multi levels, and not with a single extensible menu. (see image 2 attached)

3 - how do I disable or modify the white bar in the footer? (see image 3 attached)

4 - how can I change or delete the video on the products page under the categories on the left side below? (question: is it possible to deactivate the whole block on the left “CATEGORIES” and “FEATURED VIDEO”? (see picture 4 attached)

5 - I deactivated the form you indicated (at least I hope it is the right one) but the problem continues, I can not modify the products … it does not let me enter the product modification mask, it stops everything …. why ? I’m wrong?

Marek 03 Mar 2018, 15:24

1. http://media.promokit.eu/screenshots/monosnap/scr_20180303_151536.png

2. Sorry, not it’s ok
3. You can hide with following CSS:

.footer-after {display:none}

4. Disable the module “Promokit Video” 5. I see a JS error in your back office and it’s not related to the theme. Try to ask prestashop support to help you with that

Elio Desina 04 Mar 2018, 02:31

I tried to copy “themes” as “folder”, but nothing was applied, do you think there is the possibility of transferring a site quickly through a transfer to another FTP?

Elio Desina 04 Mar 2018, 02:32

I tried to copy “themes” as “folder”, but nothing was applied, do you think there is the possibility of transferring a site quickly through a transfer to another FTP?
Every time I will have to ask your help to solve all the above problems? is not there another solution?

Marek 04 Mar 2018, 11:05

you also have to migrate database because there are all data and configurations. I can’t describe that here, ty to find some video tutorial

Elio Desina 06 Mar 2018, 03:04

hello, could you please tell me on which files of the ftp you have made all the changes related to the various errors that I have reported? example if you modified the theme.css file or others? in order to copy them on the new hosting purchased …

Marek 06 Mar 2018, 09:57

It’s impossible because I don’t remember. Fixed files somewhere in the “modules” and “themes” folders.

Elio Desina 06 Mar 2018, 10:27

Ok, apparently copying the folders “Theme” and “Module” I have configured everything, only thing, why the menu was not set as the one you configured? What should I change to enable the menu like yours?
Tell me how to do it in such a way that I do it myself.

Below is the link where the new template is located: http://altacommunication.it/prestashop/

See attached photo.

Thank you

Marek 06 Mar 2018, 10:55

If you need assistant in moving to another domain, we can help you with that but it’s a paid service

Elio Desina 06 Mar 2018, 11:01

no I need to figure out how to set the menu like the attached photo, since the purchased template provides that menu but you have not explained how to set it.

Marek 06 Mar 2018, 11:38

Try to allocate module in hooks like here:

Elio Desina 06 Mar 2018, 11:48

through which page, I do not understand where to hook it

Elio Desina 06 Mar 2018, 11:55

as you can see I do not have display search

Marek 06 Mar 2018, 11:59

You can read here how to manage modules http://doc.prestashop.com/display/PS17/Positions

Elio Desina 06 Mar 2018, 12:31

I checked but I do not see any problems

Marek 06 Mar 2018, 12:34

Please check out the screenshot I send you above. There are two hooks “displaySearch” and “displayNavFullWidth”

Elio Desina 06 Mar 2018, 14:38

I managed to apply the menu, the only problem left is the search bar. How had you previously sisemato, could you tell me how to solve this problem?

See the attached photo.

Elio Desina 07 Mar 2018, 08:23

???

Marek 07 Mar 2018, 09:55

Your search looks fine for me, I didn’t fix nothing

Elio Desina 07 Mar 2018, 10:04

I’m talking about the site where I’m transferring everything to another domain and giving me this problem, how can I solve it?

could you tell me which file to touch, what to add or change, and at what line?

http://altacommunication.it/prestashop/

Elio Desina 07 Mar 2018, 10:34

Resolved!

Elio Desina 07 Mar 2018, 10:43

How can I enable the “shop the look” on my home page? See attached photo

Marek 07 Mar 2018, 12:57

That is the Promokit Lookbook module. Try to reset it and it should appear on the homepage

Elio Desina 08 Mar 2018, 17:59

hello, in the purchase window of the product does not show me the icon to increase or decrease the amount to buy, why? could you tell me how to solve it manually?

Marek 08 Mar 2018, 18:02

Juts update the theme. The issue has been solved in the latest version. Don’t forget to make a backup before

Elio Desina 08 Mar 2018, 18:41

updated, this is the result !!!!

help me

http://altacommunication.it/prestashop/

Marek 08 Mar 2018, 22:20

something goes wrong. Have you made a backup? if so, just restore your store.

Elio Desina 10 Mar 2018, 13:10

could you tell me how to apply the contact form in the footer?

Marek 10 Mar 2018, 20:50

you have to enable pk_contact module and transplant it to the displayFooter hook

Elio Desina 11 Mar 2018, 00:51

Fixed, another question:

how do I set the news letter before the footer?

see photos…

Marek 11 Mar 2018, 09:43

There is a hook displayBeforeFooter or displayFooterBefore, so just transplant ps_emailsubscription module there

Elio Desina 12 Mar 2018, 11:38

How can I deactivate the product comparison?

See photos

Marek 12 Mar 2018, 18:51

Just disable pk_compare module

Elio Desina 12 Mar 2018, 18:59

can I decide the format of the gallery? in this case it is rectangular, while I would like to square it. See photos

Marek 12 Mar 2018, 19:16

you can read about images dimensions here http://alysum.promokit.eu/documentation/#configuring_images

Elio Desina 14 Mar 2018, 10:21

Where can I change the page not found?

I attach image

Marek 14 Mar 2018, 10:28

The file is /themes/alysum/templates/errors/not-fount.tpl

Elio Desina 14 Mar 2018, 10:31

One last question, can I put the SlideRevolution on a page like the “about us”?

Marek 14 Mar 2018, 10:50

I’m not sure it will work, but try to add following line {hook h=’displayRevSlider’} to the necessary place. then select that hook in the slider settings

Elio Desina 15 Mar 2018, 18:21

could you explain to me how to insert the code {hook h = ‘displayRevSlider’}? I have inserted in the css code of “theme setting” and then recalled by the slide revolution, but in the page who we are does not appear…

another question, is it possible to insert a signature under the footer? see attached image …

Marek 15 Mar 2018, 18:22

I have tried to use that hook but it doesn’t work. Seems something deeper in the code need to be changed

Elio Desina 15 Mar 2018, 18:23

while for the second question?

Elio Desina 15 Mar 2018, 18:24

could you let me know if you find solutions on the slide on the other pages?

Marek 16 Mar 2018, 02:13

To add signature to the footer, open the file “/themes/alysum/templates/layouts/layout-both-columns.tpl” and add your text before the </body> tag

Elio Desina 16 Mar 2018, 16:44

Hello, a question, how come if the word “adidas woman” first finds me the product for men?

see the picture

Marek 16 Mar 2018, 16:47

Unfortunately I don’t know how to do that. And that is a question to prestashop developers

Elio Desina 16 Mar 2018, 17:04

I found an error, I added two variations in a product, that is “size” and “color”, but when I go on the product it works only “size” but the “color” category does not work … why?

see image

Marek 16 Mar 2018, 23:28

Why? I don’t know.
Give me a link to the product to test it out

Marek 16 Mar 2018, 23:34

Maybe it’s because you didn’t add color options for that product?

Elio Desina 16 Mar 2018, 23:37

I think I have made them correct

see image

Marek 16 Mar 2018, 23:39

Give me please a link to your back office

Elio Desina 16 Mar 2018, 23:43

user:

Marek 16 Mar 2018, 23:49

I just added two more colors and it works. It’s definitely not a theme issue. And please keep in mind we providing support for one domain on one theme license

Elio Desina 16 Mar 2018, 23:51

e vieni mai un me non lo faccio vedere?

Elio Desina 16 Mar 2018, 23:52

and never come to me I do not show it?

Marek 16 Mar 2018, 23:53

sorry, I don’t understand

Elio Desina 16 Mar 2018, 23:59

here I was, sorry I was my fault, I do not unify the variants between them example: Size L / yellow - Size M / red ….

Marek 17 Mar 2018, 00:04

ok, great