- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 15.02.18, 19:01
- Opened by: anthony roffidal
- Closed by: Marek
- Closed on: 27.02.18, 12:08
- Reason: Closed
- Comment: Glad to help!
Ticket #11687 - Change page on category page takes very long time and stays at the bottom
Hi,
When a customer wants to see another page by clicking at the bottom of the listing pages it’s very confusing and I think customers will get frustrated.
It takes a very long time to reload
it doesn’t show a loading gif that could help users understand that it’s working so they don’t click again or get frustrated
It loads the new page is loaded it stays at the bottom of the page instead of going up, like a new page would do.
How to fix?
Thank you!
Comments
Hi, Anthony.
Could you please take a screenshot of the links you are talking about?
Sure,
it’s any listing page that has more 30 products, like this one https://boutik-equestre.com/casque-equitation
and if I click on page 3, nothing happens for 3 to 5 seconds
https://puu.sh/zoqIy/4f12121ff7.png
and then this happens:
https://puu.sh/zoqKh/130971d11b.png
it loads the products from page 3 but we stay at the bottom of the page.
Yes, I see now.
I’m not sure the issue with the theme, it just use Prestashop methods to show products.
I would recommend you to enable all possible cache and test the issue once again
Ok I understand,
and I’ve enabled the cache already.
But that’s really a UX problem that leads to customer frustration so can we at least show a loading gif when people click on a new page so they understand that the new page is loading?
That is a good idea to add a loader. I’ll try to make it as fast as I can
Thanks!
Please check, now it shows loader
You know what, you’re the best! is it also possible to scroll up automatically when the page is loaded?
I have tried, but there is no fast solution. I’ll try to do that later.
Ok Thank you :)