- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 21.02.18, 18:17
- Opened by: Giacomo Cerrone
- Closed by: Marek
- Closed on: 22.02.18, 17:35
- Reason: Closed
- Comment: Glad to help!
Ticket #11727 - pk_isotopesort
Hello,
I have a problem with the pk_isotopesort module.
After having disabled it I can no longer enable it as it gives me this error “You do not have the rights to update the pk_isotopesort module. Please make sure you are logged in to the PrestaShop Addons account that purchased the module.” I am logged in with the right account, but the template was not bought on addons, but on envato.
how should I proceed?
Thank you
Comments
I saw your message from themeforest, and now I see it here, so never mind my reply there.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Hello,
I fill out the fields in my profile to access in the back office, but the FTP access are reserved, is it extremely necessary?
Thank you
Looks like you just delete it. copy the module folder from the archive to your server and install it
Where can I find the archive?
You can download it from themeforest
Thank you, now is fixed.