• Closed by: Marek
  • Closed on: 22.02.18, 17:35
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11727 - pk_isotopesort

Hello,
I have a problem with the pk_isotopesort module.
After having disabled it I can no longer enable it as it gives me this error “You do not have the rights to update the pk_isotopesort module. Please make sure you are logged in to the PrestaShop Addons account that purchased the module.” I am logged in with the right account, but the template was not bought on addons, but on envato.
how should I proceed?
Thank you

Comments

Marek 21 Feb 2018, 20:30

I saw your message from themeforest, and now I see it here, so never mind my reply there.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Giacomo Cerrone 22 Feb 2018, 09:31

Hello,
I fill out the fields in my profile to access in the back office, but the FTP access are reserved, is it extremely necessary?
Thank you

Marek 22 Feb 2018, 15:48

Looks like you just delete it. copy the module folder from the archive to your server and install it

Giacomo Cerrone 22 Feb 2018, 16:54

Where can I find the archive?

Marek 22 Feb 2018, 16:56

You can download it from themeforest

Giacomo Cerrone 22 Feb 2018, 17:34

Thank you, now is fixed.