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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 06.05.18, 20:36
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11753 - Guest checkout redirects to login page?


A few customers called saying they couldn’t order as guests. It looks like what they’re doing is:

they enter their info in the “order as a guest” (in french commander en tant qu’invité)

they don’t pick a password and then they click on “continuer” The address fields show up. They fill them in

They click on continuer and then get redirected out of the ordering process to the login page:

That page asks either to create an account or login, so people can’t order as guests.

This ticket does not depend on any other tickets.

Marek (marek) 28 Feb 2018, 13:01

Hi, Anthony.
That's strange, because our demo works as it should.
I also noticed one thing, when I select United Staes on my localhost it works fine, but when I select another state, I get a redirect to address page.
So I think it could be some back office configuration, but I didn't find nothing special. Could you please try, maybe you will find something?

anthony roffidal (Anthony4684) 28 Feb 2018, 23:57

Hum, ok, thanks for trying, I'll give it a try.

Marek (marek) 01 Mar 2018, 12:18

Please let me know if you will find something or even not. I'm interested to find a reason