• Closed by: Marek
  • Closed on: 06.05.18, 20:36
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11753 - Guest checkout redirects to login page?

Hi,

A few customers called saying they couldn’t order as guests. It looks like what they’re doing is:

they enter their info in the “order as a guest” (in french commander en tant qu’invité)
https://puu.sh/zwUYY/33d5119e83.png

they don’t pick a password and then they click on “continuer” The address fields show up. They fill them in
https://puu.sh/zwV1w/f89d717c7b.png

They click on continuer and then get redirected out of the ordering process to the login page:
https://boutik-equestre.com/connexion?back=addresses

That page asks either to create an account or login, so people can’t order as guests.

Comments

Marek 28 Feb 2018, 13:01

Hi, Anthony.
That’s strange, because our demo works as it should.
I also noticed one thing, when I select United Staes on my localhost it works fine, but when I select another state, I get a redirect to address page.
So I think it could be some back office configuration, but I didn’t find nothing special. Could you please try, maybe you will find something?

anthony roffidal 28 Feb 2018, 23:57

Hum, ok, thanks for trying, I’ll give it a try.

Marek 01 Mar 2018, 12:18

Please let me know if you will find something or even not. I’m interested to find a reason