- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 28.02.18, 18:52
- Opened by: Brainhole Studio
- Closed by: Marek
- Closed on: 06.05.18, 20:37
- Reason: Closed
- Comment: Glad to help!
Ticket #11762 - Email Control Module Problem
Hi, I have a problem with this module, when I activate it, it shows an error message and I can’t process orders. I’m attaching a screenshot and a video.
Issue: https://youtu.be/T8fxoTH51FM
Comments
Hi, Brainhole.
We already fixed the issue, and it will be available in the next update. Try to reset the module, it should help. If not, please write me back
I already tried resetting the module and it still does not work.
Could you update the theme for me and check if everything is in order? I tried before, but I got an error trying to update and some modules stop working correctly.
Put attached file to the folder /modules/pk_emailcontrol/
Ok, the problem with the module mail control has been solved; could you check the update of the theme and find out if it is able to update without any errors?
we always testing each update before release
I don’t think the same. Here you have a video attached with some of the multiple errors it gives. I have updated the file you sent me after recording the video to solve the problem with the module “email control”, but the rest of it keeps failing. The module of the blog has stopped working too, and it doesn’t appear on the homepage after updating.
Video: https://youtu.be/OCq7sEltM8Q
Thank you for the report, I’ll check those issues
Hi, can you inform me about any changes you have carried out since we last spoke and how long would it take to be solved? I’ve been waiting for a day and it’s kind of urgent.
But I sent you fixed file of emailcontrol module
As I said on 28 Feb 2018, 18:32 “Here you have a video with everything that goes wrong when updating”. I have already solved the problem with the email control module with the file you sent to me after updating, but the rest of the things (shown in the video) keep failing.
I encourage you to read the whole ticket again, since I guess, after your last answer, that you forget the things we have already discussed. You told me you would check the issues shown in the video sent on 28 Feb 2018, 18:32 and thanked me for the report.
Plus, there are even more issues that do not appear in the video, that is why I was asking you to check if everything works properly. I was not asking about the problem with the email control module that it is already solved, but about the rest of the errors you are supposed to check.
but you already updated the theme, so it has no sense to fix that for you
I’m testing the next update right now, hope it will be more smooth for you
Could you tell me if all works correctly or not after you finish checking the new update?
ok
new update was tested multiple times and there are no issues. It will be available on themeforest soon
When will it be available on the “one clic update” button?
it’s already available
The button does not work, I tested with another internet browser and erasing cookies etc.
it works for me
Update it please, the button does not work for me.
Done
After the update it keeps showing a lot of errors…
This is just ridiculous.´
I need a stable and definitive solution, one that just works as it should. I can’t continue waiting for small fixings and then realizing that things keep failing all over again.
The theme and updating process has been tested whole day a lot of times and all worked stable.