Promokit Helpdesk Venedor

Hi,

Is there no option beacuse the theme does not include it or because it cant be done?

Regards,

I have recently updated the theme and some promokit modules and its messed a few things up.

I normally have Isotope Product Filter showing about 15 images but its only allowing 4 since the change. Even if I select manual (which is what I had set up before), it only displays the most recent 4.. Can you help please?

Kind Regards,

Sam

Sorry I couldnt seem to be able to open a new ticket hence the reason I used this.

Sorry I couldnt seem to be able to open a new ticket hence the reason I used this.

Update has messed up a few other things.. The slider is nit showing on mobiles and the top is getting cut off by the flex menu. Also, the content top text block is not showing properly on mobile. Really need help.
In addition to that, Livechat (purechat) is no longer showing on the website.. In short, since the update its all gone wrong and at the wrong time as is always the case with such things

As much as I would like to, I cant afford it right now but dont think its fair to make me have to pay $74 to fix an issue not caused by your updates. I can understand if I did something to break the site but this is entirely a fault caused from the updates because I have not touched anything. As a result I am losing money and have a radio campaign and a sponsored podcast tonight so was expecting a lot of traffic but this is really going to mess us up.

Can you atleast point me to some support documents I can try and use in the meantime. My main issue is just the Isotope Product Filter and Banner not showing.

So I thought I could fix the products showing by duplicating the products so they show up on the in the latest tab.. but every time I add, only one shows and its replaced by the most recent!!
Its really not fair to make me pay for this.. its clearly a fault caused by the update

In Theme Settings “Theme Updates” at the bottom in the General Section as well as a bunch of other bits that suggested upgrading in Module notifications such as Theme Settings, Alysum Menu, Layout Builder.. a fair few Promokit modules recommended to updates in Notifications.. I updated all and since that time, everything went wrong.

I did not take a note of the previous but the current is TS v.1.7.6 | Alysum v.5.1.6 | PS v.1.7.2.2 |

I did not update the prestashop version FYI.. or even download a new version of the theme for that matter… just clicked upgrade in BO

Not an up to date one at the moment but can take one. However, I really cannot afford downtime over the weekend (maybe Sunday).. Why, what did you have in mind?