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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 06.05.18, 22:12
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11795 - error in new product and modify product

We have a problem with the template.

When we activate the template and we enter a new product or modify it, it gives us an error and does not load the page.

This ticket does not depend on any other tickets.

Marek (marek) 06 Mar 2018, 12:03
Ramón Molina López (notquitehumans) 06 Mar 2018, 12:53

The error occurs in the backoffice when you try to add or modify a product and the template is active.

Marek (marek) 06 Mar 2018, 13:04

Thats strange, I didn't see such issue before. Do you have access to server logs to see whats the reason of the issue?

Ramón Molina López (notquitehumans) 06 Mar 2018, 13:18

Server logs o Symfony logs?

Marek (marek) 06 Mar 2018, 13:19

Server error logs

Ramón Molina López (notquitehumans) 16 Apr 2018, 12:49

Hi Marek, good afternoon

We have the same problem we had at the beginning. Sometimes entering a new product or modifying a product gives us an error of 500 and we can not do anything

Marek (marek) 16 Apr 2018, 16:33

We need to check out server error logs, because browser don't show any errors

Ramón Molina López (notquitehumans) 17 Apr 2018, 14:15

Good afternoon Marek,
We have been able to solve the problem. In the php configuration of the server, we have increased the memory limit and the error 500 is no longer generated.

Marek (marek) 17 Apr 2018, 15:46