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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 04.05.18, 23:30
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11834 - Customer error when logged in.....


Getting this message when customer tried to log in please help :(


error_log_in.JPG (98.5 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 10 Mar 2018, 23:19

Hi, hatem harb.
It seem there is some additional module used to login. Please activate my dealer account to let me try to login

hatem harb (lebtro) 10 Mar 2018, 23:37

Okay. I activated it. It was working before. Just today a customer called and was telling me about this error.

THank you,

Marek (marek) 10 Mar 2018, 23:40
hatem harb (lebtro) 10 Mar 2018, 23:53

[email protected]


This account can't sign in

Marek (marek) 10 Mar 2018, 23:53

I'll back to you tomorrow, today is too late

hatem harb (lebtro) 10 Mar 2018, 23:54

Okay thank you!

Marek (marek) 11 Mar 2018, 11:03

Now I see the issue. I need to connect to your server thought FTP to try to fix it

hatem harb (lebtro) 22 Mar 2018, 06:12


Did you fix this issue?

Marek (marek) 22 Mar 2018, 11:01

No, because I waited for your reply

Marek (marek) 22 Mar 2018, 14:41

The issue has been fixed. Please check it out