• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Marek
  • Private: No
  • Open Date: 10.03.18, 22:57
  • Opened by: hatem harb
  • Closed by: Marek
  • Closed on: 04.05.18, 23:30
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11834 - Customer error when logged in.....

Hello,

Getting this message when customer tried to log in please help :(

Thanks

Comments

Marek 10 Mar 2018, 23:19

Hi, hatem harb.
It seem there is some additional module used to login. Please activate my dealer account to let me try to login

hatem harb 10 Mar 2018, 23:37

Okay. I activated it. It was working before. Just today a customer called and was telling me about this error.

THank you,
Tim

Marek 10 Mar 2018, 23:40
hatem harb 10 Mar 2018, 23:53

DAGRIDERS2013@GMAIL.COM

3232121016

This account can’t sign in

Marek 10 Mar 2018, 23:53

I’ll back to you tomorrow, today is too late

hatem harb 10 Mar 2018, 23:54

Okay thank you!

Marek 11 Mar 2018, 11:03

Now I see the issue. I need to connect to your server thought FTP to try to fix it

hatem harb 22 Mar 2018, 06:12

Hello,

Did you fix this issue?

Marek 22 Mar 2018, 11:01

No, because I waited for your reply

Marek 22 Mar 2018, 14:41

The issue has been fixed. Please check it out