• Closed by: Marek
  • Closed on: 14.03.18, 10:28
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11840 - PRICE WRONG

The price on this website is badly formatted:

I have created a user so that you can access the backoffice.
ACCESS: http://coquetashoponline.byte-factory.com/ADmin617gwvwpk/ USER: carlos@bytefactory.es
PASS: SupportPR0M0-2018

In addition, the photographs of the products are not displayed on the carousel.

Thank you!

Comments

Marek 12 Mar 2018, 18:33

I see the issue and working to find a solution. Sorry for the delay.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

ByteFactory Systems S.L. 13 Mar 2018, 10:34

Done

ByteFactory Systems S.L. 13 Mar 2018, 10:48

The folder is: /ps/coquetashop

Marek 13 Mar 2018, 11:42

I’m not able to connect. Please check the permissions of provided account.

Status:      	Resolving address of byte-factory.com
Status:      	Connecting to 212.89.10.175:21...
Status:      	Connection established, waiting for welcome message...
Error:        	Connection timed out after 20 seconds of inactivity
Manel Molina 13 Mar 2018, 12:18

Could you post which is the solution? I’m having the same problem…

Marek 13 Mar 2018, 12:23

You have to ask your hosting support to help you to connect to your server

Manel Molina 13 Mar 2018, 12:42

What I mean is that I’m having the same trouble with prices

Marek 13 Mar 2018, 12:48

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Manel Molina 13 Mar 2018, 12:54

Done!

Marek 13 Mar 2018, 13:03

Give me please a link where I could see the issue

ByteFactory Systems S.L. 13 Mar 2018, 13:17

Done!
The ftp access and the backoffice access was change.


Manel Molina 13 Mar 2018, 13:21

https://biodelia.com/inicio/1487-lanolina-pura-40ml.html

Marek 13 Mar 2018, 13:31

to ByteFactory: I’m not able to login to your back office

ByteFactory Systems S.L. 13 Mar 2018, 13:43

I just accessed with the url of my profile, the username and password and accesses correctly

Marek 13 Mar 2018, 16:21

I just figured out that is not theme issue. Here is description https://www.prestashop.com/forums/topic/682626-currency-problems-after-upgrade/#comment-2710109

ByteFactory Systems S.L. 13 Mar 2018, 17:25

I just made a new installation of Prestashop version 1.7.24
I install Alysum again and the result in the prices is the same.
The url http://coquetashop.byte-factory.com

Marek 13 Mar 2018, 17:27

Something wrong with your price configuration. As you can see here https://alysum5.promokit.eu the price looks correct

Marek 13 Mar 2018, 17:27

Try to switch to default theme and check the price there

ByteFactory Systems S.L. 13 Mar 2018, 17:34

I change to default theme and the price are ok, is alysum problem.
http://coquetashop.byte-factory.com/es/

Marek 13 Mar 2018, 17:35

Please provide access to your new back office

ByteFactory Systems S.L. 13 Mar 2018, 17:38

The valid project is this http://coquetashoponline.byte-factory.com/es/ The last project (http://coquetashop.byte-factory.com/es/) was created to test configurations

Marek 13 Mar 2018, 17:40

How to login to the back office of http://coquetashop.byte-factory.com/es/ ?

ByteFactory Systems S.L. 13 Mar 2018, 17:48

http://coquetashop.byte-factory.com/admin7194x9z3c carlos@bytefactory.es
*promO18

Marek 13 Mar 2018, 17:53

Now I see. Working to find a solution

Marek 13 Mar 2018, 19:10

The solution has been found.
Upload attached file to the /modules/ph_simpleblog/

ByteFactory Systems S.L. 14 Mar 2018, 09:04

Thanks.
The price are right now.

We have another problem.
All products have animages but this but it is not displayed until you enter them.

Marek 14 Mar 2018, 10:03

Something wrong with Lazy Load option. For now it’s disabled and images are displayed

ByteFactory Systems S.L. 14 Mar 2018, 10:12

Thanks Marek!