• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 20.03.18, 19:40
  • Opened by: Rizak
  • Closed by: Marek
  • Closed on: 06.05.18, 21:29
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11888 - Cart issue

Hi Marek,

I have troubles with cart module.

1. Price product is frozen, differents products variations are all at the same price.
2. Expedition always free, i don’t get why …

I think this is not a theme trouble but could you help please?

Thank you

Comments

Rizak 20 Mar 2018, 19:51

… And i discover that. Please see attached file.

Is due to last update?

Marek 20 Mar 2018, 21:54

Hi, Rizak.
1. Could you please give me a link to see the issue.
2. It seems some module shows that button. It’s not one of our module, you have to find which one.

Rizak 21 Mar 2018, 14:47

Hi Marek,

1. Here is a link : http://30exemplaires.fr/accueil/6-37photo-20x.html#/1-choisissez_un_format-30x45cm/2-choisissez_une_finition-tirage_papier Try any combinations, the price doesn’t change.
After a while, i realised it is a firefox trouble (cache has been cleared many times btw) , i have no issue on google chrome.
Please see attached file “2.jpg”.

2. About free shipping issue, please see attached files “3.jpg” and “4.jpg”.
Hope you will have an idea to fix this.

Thank you

Marek 21 Mar 2018, 17:23

1. I have tested that product in Firefox on Mac and Windows and there is no such button and price changes correctly. Try another computer to make sure the issue is exist.
2. But how can I help you with that? the module must be in the back office and you have to find it there.
3. Do you have enabled at least once delivery service?

Rizak 23 Mar 2018, 16:17

1 Works now on FF, i don’ know why.
2 i didn’t get the solution yet, keep searching… 3 I did, “if not selected, all delivers will be proposed” it says.
I have two delivery services on my web site test, I tryed all combinations, both checked, unchecked, only of them, … I tryed to reset cart module too, without success.

I’ll keep testing, if any idea let me know.

Marek 23 Mar 2018, 23:23

2. I have tried to figure out what’s wrong, but you have the same shipping settings like in our demo, and still have free delivery. Maybe we will try to ask prestashop support to help?
3. the same as #2

Rizak 26 Mar 2018, 18:03

2/3/ yes why not?

I need to choose a “real” deliver then, maybe adding final delivery service module (DPD, chronopost or something else …) will overide the thing ??
I say this because this issue really appeared without any reasons, maybe “socolissimo” module but i’m not sure.

What do you think?

Marek 27 Mar 2018, 12:16

Yes, please try to add one more module.
And let me know what will be a reply from prestashop support

Rizak 27 Mar 2018, 14:34

ok, i will.