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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 06.05.18, 21:29
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11927 - Very slow in secondary language

I recently added a secondary language to my shop, the main language is spanish, the secondary is Portguese.
When I change to portuguese at home, the home page takes 87 seconds to load.
I’ve activated the debug mode, and is the DISPLAY module which takes about 80seconds to load, but only when I select Portuguese.

These speeds are really crazy.

I don’t know how can I fix it, anybody could help me, please?

Selección_002.jpg (265 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 26 Mar 2018, 19:07

do you have enabled Prestashop cache?

Jaime Rico (franciscojover) 27 Mar 2018, 10:07

Yes, I have cache enabled and force compilation.

Selección_003.jpg (133.8 KiB)
Marek (marek) 27 Mar 2018, 11:45

Give me a link where I can test it

Jaime Rico (franciscojover) 27 Mar 2018, 11:52

I have the installation in the local LAN, I'm going to migrate it to a public server, so you can test it.

Marek (marek) 27 Mar 2018, 11:59

Ok, let me know when it will be ready

Jaime Rico (franciscojover) 27 Mar 2018, 12:07

I was trying to add a new language, to check if the problem is the Portuguese Language instalation. And when I installed the EnglishLanguage, the page keeps blank.
I refresh the home front page, and I get the next error.

I'm going to migrate to the public server, but I'm writing to you, in case that error can help us with something.

Selección_004.jpg (369 KiB)
Marek (marek) 27 Mar 2018, 12:12

As I can see there is a duplication of revolution slider module. Try to delete it's folder, and install it from scratch in the end of migration

Jaime Rico (franciscojover) 27 Mar 2018, 13:07

But this module is from the theme. How can I install it from scratch?

Marek (marek) 27 Mar 2018, 13:12

just copy module folder from archive and then install it through BO

Jaime Rico (franciscojover) 28 Mar 2018, 09:28

Pfuu, I'm going crazy with this, hehe.

Yestarday I upload the website to the public hosting, but now I get the next error, when I open the BO login.

Marek (marek) 28 Mar 2018, 10:28

I don't see any mention about theme or module there. Something wrong with prestashop platform

Jaime Rico (franciscojover) 28 Mar 2018, 12:06

I have another installation from few days ago. The credentials are update in my profile.
In this prestashop, I didn't configure the language yet. I need, Portuguese and english.
When I install the language I get a blankpage, and after that the errors of the begining of this post.
Please, could you install the language to check the errors in the front office?

Marek (marek) 28 Mar 2018, 12:12

Try following way to add a language http://take.ms/iAsSn

Jaime Rico (franciscojover) 28 Mar 2018, 12:15


You can change the language and see the error.

Marek (marek) 28 Mar 2018, 12:21

I see the error, but as you can see it's not related to the theme

Jaime Rico (franciscojover) 28 Mar 2018, 12:31

Yeah, this error is new.
Is not the same error that I has in my local installation.

I will see how to solve it.


Marek (marek) 28 Mar 2018, 13:23

I also had experienced such issues some time ago, but I don't remember what was a solution. I had read prestashop forum to solve that