• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 06.04.18, 10:56
  • Opened by: nacho
  • Closed by: Marek
  • Closed on: 06.05.18, 22:07
  • Reason: Closed

Ticket #12005 - Product order not responding

Hi,

We have a problem with products order. We have set order within category. At the time to reorder catalogue in the backoffice, it does not save any changes.

For example, go to products, filter by category “Coleccion” and try to move product #128 (Facetime) to the first position #1. Then click on save and update and nothing happens. Also, sometimes it saves but when you save twice, the order inverts completely, it is very strange.

thanks for your help

Comments

nacho 06 Apr 2018, 10:58

Backoffice access:
https://mycollect.es/admin657rja9c0 user: inf@promokit.eu
pass: Lunatica78

FTP host; mycollect.es
user: mycollec
pass: Xv8MmIiO

Marek 06 Apr 2018, 11:43

The issue is in your back office?

nacho 06 Apr 2018, 11:45

Yes Marek, you can test it

Marek 06 Apr 2018, 11:46

But how it’s related to the theme?

nacho 06 Apr 2018, 11:49

Well, I don’t know if it is theme related or not. I will check Prestashop forums just in case…
thanks

Marek 06 Apr 2018, 11:49

I’ll check thee issue, but I’m not sure it’s the theme problem