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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 06.05.18, 22:07
  • Reason: Closed

Ticket #12005 - Product order not responding


We have a problem with products order. We have set order within category. At the time to reorder catalogue in the backoffice, it does not save any changes.

For example, go to products, filter by category “Coleccion” and try to move product #128 (Facetime) to the first position #1. Then click on save and update and nothing happens. Also, sometimes it saves but when you save twice, the order inverts completely, it is very strange.

thanks for your help

Captura de pantalla 2018-04-0... (24.4 KiB)

This ticket does not depend on any other tickets.

nacho (neich78) 06 Apr 2018, 10:58

Backoffice access:
https://mycollect.es/admin657rja9c0 user: [email protected]
pass: Lunatica78

FTP host; mycollect.es
user: mycollec
pass: Xv8MmIiO

Marek (marek) 06 Apr 2018, 11:43

The issue is in your back office?

nacho (neich78) 06 Apr 2018, 11:45

Yes Marek, you can test it

Marek (marek) 06 Apr 2018, 11:46

But how it's related to the theme?

nacho (neich78) 06 Apr 2018, 11:49

Well, I don't know if it is theme related or not. I will check Prestashop forums just in case...

Marek (marek) 06 Apr 2018, 11:49

I'll check thee issue, but I'm not sure it's the theme problem