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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 24.05.18, 08:24
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12012 - i tried to change this text in traductions but don't change it, why?

i can’t change this text: SUSCRÍBETE Y TENDRÁS UN 20% DESCUENTO EN TU PROXIMO CURSO!!

Can you help me please? I found it on translation, but don’t do this change...

This ticket does not depend on any other tickets.

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 12:18

¿?

Marek (marek) 08 Apr 2018, 12:21

Translation is not a part of the theme, it's a prestashop function. Here is a tutorial how to translate http://alysum5.promokit.eu/promokit/documentation/#translation

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 12:22

I know how can i change it... but i can't change this part that is a part of the theme....

Marek (marek) 08 Apr 2018, 12:39

The only one way to get support is to remove your rating

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 12:40

i still having the issue, and i can't translate the resource of your theme...

Marek (marek) 08 Apr 2018, 12:40

The only one way to get support is to remove your rating.

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 12:40

i don't remove anything until you will do the support that i pay

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 13:23

Check the image... you still thing that not are any issue...?

Captura de pantalla 2018-04-0... (1.15 MiB)
Captura de pantalla 2018-04-0... (1.19 MiB)
Captura de pantalla 2018-04-0... (1.84 MiB)
Marek (marek) 08 Apr 2018, 16:06

1. It's not the theme issue.
2. Despite #1 I'm ready to try to fix that
3. But only in case you will remove your rating

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 16:46

1. The issue are on the theme, resources on demo1 are missing on the theme
2. I don’t accept any threat, I told you that I change the rating once the asistation will be that I paid.

If you Don’t want to help me and do your work about I had paid, don’t worry, I will fix the problem on your code, I will present all the evidence of this threat to envato.

All this things will be done easy if you have done your work...

Marek (marek) 08 Apr 2018, 16:50

Write you once again it's not an issue of the theme, I'm ready to help you, but only in case you will remove your rating. And there is no any threat, it's just a condition.

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 16:54

You have exposed your things, me too.

If you don’t want solved this thing in one hour I will present all the evidences to Envato support.

And about the other fix, it was a problem on your theme also and is solved already (don’t lie me more)

Marek (marek) 08 Apr 2018, 16:59

But you first asked a refund what means you don't want to use the theme anymore, isn't it?
If there is any issue with the theme we are fixing it and make theme update, please read any other ticket and you will see all of them are solved or in progress, because other customers communicates politely and with patience.

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 17:38

The Price of the theme is for use it and for 6 months of support.

If you are telling to me that you don’t want to do the support if I don’t change the rating, then, I will demand the refund of course.

Also, is not about patient, is about you don’t want to resolve any issue telling that is not a issue of theme (like filters) when it was... or translation error too...

I don’t want lies, I give you once change more, and it will expire in 30min

Marek (marek) 08 Apr 2018, 17:39

I'm ready to help you, just remove your rating

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 17:39

If you are seeing what is the problem now, told me, but if you want continue on your position I will send the evidence of bad praxis of your work to envato support

Marek (marek) 08 Apr 2018, 17:40

I'm ready to help you, just remove your rating.

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 17:41

Ok, you continue on your position, I will inform to envato then...

You will do the support even a bad rating... my opinion is free... the support will be included on the price of the theme... I will change the rating once i have reasons to do it...

Marek (marek) 08 Apr 2018, 17:42

I back to you once you will remove your rating.

Josué Barbadilla Romaní (dairum) 08 Apr 2018, 17:44

Ok, I continue with my claim then to envato for the negative by your side to support to me.

Good luck on your business, you had spended much time to act fine...

Josué Barbadilla Romaní (dairum) 09 Apr 2018, 11:27

How you can say that is not your bug??

Check the images...

on theme: public_html/modules/ps_emailsubscription/translations/es.php(is empty!!!)

error 100.png (101.7 KiB)
error 101.png (104.2 KiB)
error 102.png (104.2 KiB)
error 103.png (61.9 KiB)
Marek (marek) 09 Apr 2018, 11:30

it's a path to module not to the theme
public_html/modules/ps_emailsubscription/translations/

Josué Barbadilla Romaní (dairum) 09 Apr 2018, 12:19

i give you another change to do your work and do the support.. solve this issue...

Marek (marek) 09 Apr 2018, 12:20

The issue has been solved in the ticket https://support.promokit.eu/index.php?do=details&task_id=11990

See and learn how to communicate to get a help.
Remove your rating and I'll help you.
Write you once again, it's not a theme issue and I'm not obligated to fix it

Josué Barbadilla Romaní (dairum) 09 Apr 2018, 12:37

1.Remove your rating and I'll help you. (i will remove the rating once i see the correct work)
2. Is the theme issue... another user has the same problem with this part of the theme and you say is not the theme issue?

Josué Barbadilla Romaní (dairum) 09 Apr 2018, 12:53

Check.... this propertie: "Modules.Emailsubcription.Shop" are required, and are missing on the theme like i showed...

Do your work, and then i will change my rating

Marek (marek) 09 Apr 2018, 12:53

if you know exactly that is a theme issue so you can fix it yourself, isn't it?
If you want to get a help you have to remove your rating

Josué Barbadilla Romaní (dairum) 09 Apr 2018, 12:59

FIXED! IS AND ISSUE ON YOUR THEME!!!!!!!!!!!

And you don't helped to me... i will present all the evidences to envato support to the none support...

Marek (marek) 09 Apr 2018, 13:00

It's not theme issue

Josué Barbadilla Romaní (dairum) 21 Apr 2018, 16:33

Not is closed, the problem with the theme is still there..

Josué Barbadilla Romaní (dairum) 21 May 2018, 14:11

I have changed the review, can you now fix the problem please...?

Thanks in advance

Marek (marek) 21 May 2018, 14:12

Hi, Josué.
Yes, of course. I'll try to fix it now, but I have really slow internet, so it can take some time, sorry for the inconvenience.

Marek (marek) 21 May 2018, 14:13

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Josué Barbadilla Romaní (dairum) 21 May 2018, 14:14

You can tell me wich is the problem, and i can fix it, don't worry about conection :D

Marek (marek) 21 May 2018, 14:21

Ok, try following solution.
Delete the file /themes/alysum/translations/es-ES/ModulesEmailsubscriptionShop.es-ES.xlf, then go to translations and try to translate, the file should be regenerated. Please write me back the result

Josué Barbadilla Romaní (dairum) 21 May 2018, 15:26

Not runs.. :S

Josué Barbadilla Romaní (dairum) 21 May 2018, 22:47

Yes! Runs well! Great!

Thanks

Marek (marek) 22 May 2018, 08:29

Glad to help!

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