- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 09.04.18, 17:23
- Opened by: Anthony Carroll
- Closed by: Marek
- Closed on: 06.05.18, 22:18
- Reason: No answer from a customer
Ticket #12021 - Check out not working
Hi,
I can not use the checkout page there are several problems.
1. the footer is not like the rest of the site built using the footer builder. I had to add this manually
2. The login button on the check out page just brings me to down the page and not to the register page
3. I can not see any payment option I have 2 installed.
4. There are missing objects for the editing the address and shipping all is shown is a red box that dose not work and overlays some text
Anthony
Comments
Please see image for issue no 4.
Hi, Anthony.
Please give me a link to your store
www.slofty.com
I’m not able to add a product to the cart to test it. I see the message “You cannot place a new order from your country (Poland).”
Hi Marek,
My apologies can you retry
I see visual issues on check out page. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back office
Ok I have done this
Hello Marek,
Have you ant ideas on what the problem is I need to sort out this issue.
My apologies for being hasty.
No problem, I’ll take a look right now
I just wiped out prestashop cache and now I see following message on checkout page
Could you please check that out?
Hi,
This is one of problems it is not giving an option to select a payment option
I didn’t see such issue before. I suppose the problem is related to the language, and I have to test installation on localhost. I back to you as soon as I’ll have any news
Cool I appreciate this thanks Marek
Sorry, comment to another ticket
ah ok cool
Hi I have put the shop into catalog mode while the problem is being sorted
Hi, Anthony.
Your server is very slow and unstable, I’m trying to work but it takes too much time to wait while pages are loading. Could you please check out what’s wrong?
Hi Marek,
I am currently checking this out. I am also seeing this error 500
Backend seems to be working fine,
I have not made any changes that would cause this error on the front end
ok, I see, I’ll back to you soon
what was the last thing you have changed?
I didn’t change anything. Do you need a help with that?
No I am just trying to find the issue I think it may be an issue with the VPS I am getting error
PHP Warning: Error while sending QUERY packet. PID=11462 in ….classes/db/DbPDO.php on line 147
ok, let me know in case you will need a help
Hi Marek,
I have contacted the hosting people and they have confirmed everything is ok on the server.
When I change back tot eh standard theme the site works but now is not working with the installed theme.
I need help on this issue
Hi,
I can not resolve this issue, after I change from the venedior theme I can then see the site but hen the theme is activated I am getting error 500
I’ll back to you tomorrow in the morning, don’t worry.
Something wrong with your server configuration. I always see the message
Keep working to find out what’s wrong
I have found a problem the PHP ini was set to ea-php70 and not ea-php56
This has been changed
I have now seen the error this has been fixed
Wait a moment, I’m trying to do something with that
no problem
Could you please give me a link to product what I found purchase to test checkout?
The site is in catalog mode
https://slofty.com/en/item-organisers/1122-compak-bag-vacuum-packing-clothes-bag-4899888100935.html
ok, so I’ll disable it for a moment
ok
ok now we have made a little progress :) the red boxes are gone but still no options to pay.
Login from this page is not working
and the menus in the top bar do not work
Yes, I see. Working on that
I have switched your store back to default theme and there is the same problem, you can check that yourself
is the shop still in debug mode?
yes, it is.
I keep trying to find out a solution
Please try following advice https://www.prestashop.com/forums/topic/617613-unfortunately-there-is-no-payment-method-available/
Ok I have solved the payments missing issue.
No payments were made available for the shipping carriers
So all is fine now?
No now the payments do not work when I change back to the theme see here in the image.
I have found out your modification in the file checkout.tpl. I spent about one hour to fix the issue you did. please be more careful in future
My apologies I added a footer as the footer is not working on this page.
no problem
So whats is our next step
Sorry, it seems I missed that, but what is the problem now?
The top bar is not functional.
There is no login from this page working
The footer when you remove my modification is not the footer as seen on the fest of the site.
and please see the image attached to the last comment this is how the payments are when using the theme and are still not functional
Hello Marek,
Should I put the site into maintenance mode?
1. The top bar is not functional. - I don’t see any issue, could you please take a screenshot?
2. Maybe it a cache issue, because I see payments works fine http://take.ms/nRoif 3. Login works fine as well.
The footer looks like you did it http://take.ms/TY0NW, or you want to have the same footer like on the home page?
Please clean the cache of your browser and check out these issues once again
Hi Marek,
I have updated the theme using the button and while it did remove my logo and my menu module, it has fixed the issue with the payment.
But I see your logo and menu
Here is how the site looks now after the update and clearing the cache.
This is not the menu I was using I am using mega menu pro.
mega menu pro is not a part of the theme. you have to check out if it’s enabled or not?