We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 06.05.18, 22:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12040 - Installation problem

I installed the Theme but the Alysum menu and Alysum setting doesn’t work,
As shown in the picture
Can you please help me ?

Thank you


Capture d’écran 2018-04-11 à ... (143.8 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 11 Apr 2018, 11:40

Hi, Joanna.
We are working to fix the issue right now, hope to provide you solution today

Joanna Yefet (mdnonline) 11 Apr 2018, 11:45

Thank you

Marek (marek) 11 Apr 2018, 11:57

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to compare your configuration with mine

Joanna Yefet (mdnonline) 11 Apr 2018, 12:15

It's done ;))

Marek (marek) 11 Apr 2018, 13:38

The issue has been fixed. Please check it out

Marek (marek) 11 Apr 2018, 13:39

Your server is too slow, you have to do something with that

Joanna Yefet (mdnonline) 14 Apr 2018, 14:19


I have changed the domain name of the brand, and the serveur too. So I have installed your Theme on the new domain. And I have the same issue. It doesn't work. Can you please fix it back?

Can you also change the domain in my account
it's : jackiegoldman.com
Login url : http://jackiegoldman.com/admin7711 I cannot change it.

Thank you very much


Marek (marek) 15 Apr 2018, 12:23

What theme version did you install?

Joanna Yefet (mdnonline) 15 Apr 2018, 13:40


Thank you for your answer,
I think there was a problem with PrestaShop 1.7 so I installed PrestaShop 1.6.
I have installed the theme, but I don't understand now where do I have access to Theme Configuration as it is on your documentation (I Put the picture in attachment of what I'm looking for), I cannot find it in the presashop back office.
Can you please help me

Login Url : http://jackiegoldman.com/admin787v67fot login : [email protected]
password : 12345678

Thank you

Marek (marek) 15 Apr 2018, 13:49

We are highly recommend you to use prestashop 1.7. Alysum theme is much more stable and powerful for 1.7

Joanna Yefet (mdnonline) 15 Apr 2018, 13:55

Ok so I do it now,

Joanna Yefet (mdnonline) 15 Apr 2018, 14:27

Hi Marek,
It's working thank you,
Where can I find the settings for the coming soon page?
I would like to change the number of days , and the text.

Thank you for your help


Capture d’écran 2018-04-15 à ... (163.6 KiB)
Marek (marek) 16 Apr 2018, 09:50

Go to Alysum Settings → Maintenance Mode