- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.04.18, 11:38
- Opened by: Joanna Yefet
- Closed by: Marek
- Closed on: 06.05.18, 22:18
- Reason: Closed
- Comment: Glad to help!
Ticket #12040 - Installation problem
I installed the Theme but the Alysum menu and Alysum setting doesn’t work,
As shown in the picture
Can you please help me ?
Thank you
Joanna
Comments
Hi, Joanna.
We are working to fix the issue right now, hope to provide you solution today
Thank you
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to compare your configuration with mine
It’s done ;))
The issue has been fixed. Please check it out
Your server is too slow, you have to do something with that
Hello
I have changed the domain name of the brand, and the serveur too. So I have installed your Theme on the new domain. And I have the same issue. It doesn’t work. Can you please fix it back?
Can you also change the domain in my account
it’s : jackiegoldman.com
Login url : http://jackiegoldman.com/admin7711 I cannot change it.
Thank you very much
Joanna
What theme version did you install?
Hello
Thank you for your answer,
I think there was a problem with PrestaShop 1.7 so I installed PrestaShop 1.6.
I have installed the theme, but I don’t understand now where do I have access to Theme Configuration as it is on your documentation (I Put the picture in attachment of what I’m looking for), I cannot find it in the presashop back office.
Can you please help me
Login Url : http://jackiegoldman.com/admin787v67fot login : joanna@lesbourgeoises.be
password : 12345678
Thank you
We are highly recommend you to use prestashop 1.7. Alysum theme is much more stable and powerful for 1.7
Ok so I do it now,
Hi Marek,
It’s working thank you,
Where can I find the settings for the coming soon page?
I would like to change the number of days , and the text.
Thank you for your help
Joanna
Go to Alysum Settings → Maintenance Mode