- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 13.04.18, 13:51
- Opened by: Sébastien DELLAI
- Closed by: Marek
- Closed on: 13.04.18, 15:43
- Reason: Closed
- Comment: Glad to help!
Ticket #12052 - Product Images does not load
Hi,
I bought this theme for http://yonna-clothes.com/ The problem is that products images on my home page and the category page are not loaded.
Thanks
Comments
Hi, Sébastien DELLAI.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
I add a preview
Try to regenerate your images in back office. It seems not a theme issue
Thanks Marek, I did it ant cleaned the cache.
Nothing changed.
I asked you to regenerate your images. Go to Design → Image Settings and find an option in the very bottom
Yes I made it. but i have the same issue.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office.
I already sent you this access
The problem was with “Lazy Load” option what has been disabled
Thanks a lot Marek!