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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 04.05.18, 23:32
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12054 - Revolution Slider Error


I’m trying to edit the “Venedor Content” slider in Revolution Slider and I can’t add a new image to it. I can upload one but when I click on it in the “Select Layer Image” window it doesn’t do anything. And there’s an error below.

ContextErrorException in base_admin.class.php line 264:
Warning: filemtime(): stat failed for /var/www/vhosts/paddock-comunicacion.com/httpdocs/modules/revsliderprestashop/uploads/fullpage_slide03_img01-1024×1024.png

This ticket does not depend on any other tickets.

Marek (marek) 13 Apr 2018, 23:56

Hi, Nuria.
Sometimes it happens, I noticed the issue on some slow servers which are not able to crop uploaded image fast.
Could you please try to upload an image several time and let me know the result?

Nuria Triquell (paddocknews) 16 Apr 2018, 11:11

I've uploaded the image 10 more times and the issue persists. There's another issue that might be related to this, if it's a server speed issue, when I add something to Custom CSS the changes take hours to apply, with the cache deactivated.

Marek (marek) 16 Apr 2018, 11:47

Try now with slider, it should be ok.
As for CSS, it's definitely not the theme issue

Nuria Triquell (paddocknews) 16 Apr 2018, 12:39

The slider works, thank you. I'll talk with the hosting provider for the CSS issue.

Nuria Triquell (paddocknews) 16 Apr 2018, 18:45

The error has returned, this time after creating a new Rev slider.

Marek (marek) 17 Apr 2018, 11:23

I don't see it in your back office. Could you please check it out once again?

Nuria Triquell (paddocknews) 17 Apr 2018, 12:55

Now seems to work fine, but yesterday the error popped up once again, let's see how it goes...

Marek (marek) 17 Apr 2018, 15:48

Ok, let me know once you will have any problems