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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 19.04.18, 15:02
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12066 - Json preset not created

when I click on “Download Current Preset” it does not generate any json files.

This ticket does not depend on any other tickets.

Marek (marek) 17 Apr 2018, 11:44

Hi, Giulia.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Giulia Ghinami (giuliaghinami) 17 Apr 2018, 12:58

I added the login information

Marek (marek) 17 Apr 2018, 13:51

Unfortunately I'm not able to login, here is an error I have got:

C'รจ un errore.
Account dipendente inesistente, o password errata.
Giulia Ghinami (giuliaghinami) 17 Apr 2018, 14:45

wrong password!

Giulia Ghinami (giuliaghinami) 17 Apr 2018, 14:47

I have updated the password

Marek (marek) 17 Apr 2018, 15:45

I see the issue now. Please go to your server via FTP to the folder modules/pk_themesettings/presets/
and find there necessary preset allegra.json
Seems your server blocks request to that file

Giulia Ghinami (giuliaghinami) 17 Apr 2018, 15:53

the file is now unlocked and is generated but the settings are different from those on "pk_themesettings"

Marek (marek) 17 Apr 2018, 23:51

Could you please show me what exactly wrong, because I can't find it

Giulia Ghinami (giuliaghinami) 18 Apr 2018, 09:12

I enclose an example

preset.jpg (143.8 KiB)
Marek (marek) 18 Apr 2018, 09:42

Yes, now I see, I'll try to fix is as soon as possible

Marek (marek) 19 Apr 2018, 13:37

Hi, Giulia.
Try to "save current configuration", then select created preset and then export it.

Giulia Ghinami (giuliaghinami) 19 Apr 2018, 14:07

I saved the settings, selected CUSTOMER CONFIG and then exported. this is the result (screen) is right?

Cattura.PNG (189.5 KiB)
Marek (marek) 19 Apr 2018, 14:14

Yes, I see your data in the config.
You can use this service to make that code readable http://jsbeautifier.org