• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 19.04.18, 01:48
  • Opened by: falcon-x
  • Closed by: Marek
  • Closed on: 07.05.18, 15:44
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12088 - Few problems!

Hello,
I encountered several problems with the alysum template:

At the beginning I would like to ask you not to turn off the technical break on the site, but to add your ip to the browser to display the content!

1. Search module - after entering the phrase, the magnifying glass is spinning and nothing happens after switching to the search page we see the clean side!

2. Account page - on my account page the page footer is not displayed and the drop-down menu does not display correctly, eg a list of products!
https://zapodaj.net/31c2acc34eb73.jpg.html

3. Disappearing navigation arrows - when selecting the quantity on the product page there are no raising arrows, the same problem is in quick preview! Also no display of arrows on the main slide show!
The problem concerns only the firefox browser!!! https://zapodaj.net/3f85aeed3abf8.jpg.html

4. Missing headers - missing headers in footer blocks only on cms pages!
https://zapodaj.net/d77d999aaca0a.jpg.html

5. Grid / List - when we select a filter on the product category page, there is no possibility to switch between grid and lists, even if we disable filters!

6. Isotope Product Filter - in the module configuration you can not select any of the categories to display, there are no products at all despite the fact that the categories are assigned!

7. Instagram feed - it seems to me that everything was configured correctly but the content of the module on the main page is not displayed!

Thank you in advance for your help :)

Comments

Marek 19 Apr 2018, 12:21

Hi.
1. See our FAQ#1 http://alysum5.promokit.eu/promokit/documentation/#faq

2. I need access to your server through FTP. I can connect, but not able to edit files. See the log below:

Response: 	425 Unable to build data connection: Operation not permitted
Error:        	Failed to retrieve directory listing
Status:      	Disconnected from server

I have a fix for other issues, but I need access to files

falcon-x 19 Apr 2018, 13:20

I have no idea why you can not edit files with me everything works, all current access data is entered in my profile!

Marek 19 Apr 2018, 13:21

I also don’t know. I sent you the log of my FTP client, with error message

falcon-x 19 Apr 2018, 13:32

I have created a new ftp account and I have updated my login details on my account

falcon-x 19 Apr 2018, 15:02

is it possible to edit files on the server, maybe the problem is in the ftp client settings, I tried to connect and modify files from different sources and everything works

Marek 19 Apr 2018, 22:25

Now I can’t even connect to your server, Looks like my IP is blocked.

falcon-x 19 Apr 2018, 22:44

I have the same problem now. I will solve the problem and come back to you. Sorry for the confusion!

Marek 19 Apr 2018, 22:52

No problem, waiting for you

falcon-x 20 Apr 2018, 12:56

Now everything should be ok, ftp data in my profile.
Please check if everything is ok?

Marek 21 Apr 2018, 13:53

1. Search is fixed
2. I have enabled Debug mode and see the error from some third party module, see the screenshot http://take.ms/ZKzm1

Continue to work…

Marek 21 Apr 2018, 13:58

3. fixed

Marek 21 Apr 2018, 15:08

4, 5 - fixed

Marek 21 Apr 2018, 16:21

7. Fixed
6. Something blocks module requests. Do you have access to server error logs to see what’s wrong?

falcon-x 21 Apr 2018, 16:56

Marek 21 Apr 2018, 17:00

it seem an access logs, but not error logs

falcon-x 21 Apr 2018, 17:05

I am sorry, my mistake, I am already sending you the correct logs

falcon-x 21 Apr 2018, 17:07

Marek 21 Apr 2018, 22:46

There is no any mention about isotope there. I’ll try to figure out it myself

falcon-x 24 Apr 2018, 15:54

Hello Marek,
Is there anything that you know about the Isotop Product filter repair:
“6. Isotope Product Filter - in the module configuration, you can select the categories that are displayed!”

In the meantime, I noticed the following problem:
After entering the search box for random phrases, the following error pops up:

https://zapodaj.net/be081b91ccd3c.jpg.html

Also missing is the page footer and the entire page is displayed in a strange padding value!
Is it possible to set the message about the lack of searched phrases, and whether such a notification can be issued in the ajax search?

Marek 25 Apr 2018, 15:35

The issue has been fixed. Please check it out

falcon-x 26 Apr 2018, 00:53

Thank you for your help :)

Unfortunately in Isotope Product Filter I still can not add products from the selected category of the store!

https://zapodaj.net/5216a1e25e25f.jpg.html

In the meantime I encountered some new errors:

1. Problem with running Popup Message, or I am doing something wrong?
2. How to configure emial templates?

Marek 26 Apr 2018, 09:38

1. Try to clear prestashop cache after changing isotope configuration.
2. Try to reset popup module.
3. Go to Email Control module to edit email templates