• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 19.04.18, 18:00
  • Opened by: Mutart
  • Closed by: Marek
  • Closed on: 23.04.18, 11:05
  • Reason: Closed
  • Comment: Glad to help!

Ticket #12096 - Discount delete on uploading .xml

Hi,

i’m uploading my products file with the importer, but when i upload more than 1000 products the discount amount disappear for all products that i have uploaded.
I divided the import file in little import file of about 200 products because i thought that the problem was the massive upload but at about 1000 product or over the discount amount disappear for all products (uploaded and in uploading).

Can you fix it?

Thank you.

Comments

Marek 19 Apr 2018, 21:59

Hi, Mutart.
Why have you decided that is a theme problem? Import feature is a part of prestashop platform

Mutart 20 Apr 2018, 09:19

Hi,

i don’t know.. i suppose..

What do you suggest to do?

Marek 20 Apr 2018, 10:19

The main question is: Is discount disappeared in back office too, or only in front office?

Mutart 20 Apr 2018, 15:16

The discount disappear when i upload at about over 1000 products in BO and FO too. The file that i import is ever the same… i’m going crazy =S

Marek 20 Apr 2018, 22:33

It’s definitely not the theme issue, I hope you understand that. Try to find some module which could make an import. Or ask prestashop support or community

Mutart 23 Apr 2018, 09:37

Ok Marek, thank you very much.

Marek 23 Apr 2018, 11:05

No problem. Don’t hesitate to create new ticket in case some questions